Managing Findings

16 Sep 2004 - 8:11am
9 years ago
5 replies
435 reads
Chris Whelan
2004

Curious if any of you have experience using or (better
yet) building a knowledge management system for
usability findings?

For those of you who conduct, say, ten or more
interrelated studies per year, how do you store your
findings so that you can refer to them later? Or, how
do you access specific findings related to X across
many different studies?

Unsurprisingly, I've found that going back and
rereading findings reports isn't very efficient...

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Comments

16 Sep 2004 - 8:36am
Giorgio Venturi
2004

Why don't you start to divide them by ease of learning/ease of
use distinction?

The first are those problems encountered with novice/infrequent
users, the second by the experts...

Giorgio Venturi
_____

Marie Curie Research Fellow HCI & HF
Thales Group - Nederlands
giorgio.venturi a nl.thalesgroup.com
*** This is an Unclassified e-mail***

-----Original Message-----

Curious if any of you have experience using or (better
yet) building a knowledge management system for
usability findings?

For those of you who conduct, say, ten or more
interrelated studies per year, how do you store your
findings so that you can refer to them later? Or, how
do you access specific findings related to X across
many different studies?

Unsurprisingly, I've found that going back and
rereading findings reports isn't very efficient...

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16 Sep 2004 - 11:29am
Jef Raskin
2004

You need a third category: problems encountered by both novices and
experts.

On Sep 16, 2004, at 6:36 AM, Giorgio Venturi wrote:

> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> Why don't you start to divide them by ease of learning/ease of
> use distinction?
>
> The first are those problems encountered with novice/infrequent
> users, the second by the experts...
>
> Giorgio Venturi
> _____
>
> Marie Curie Research Fellow HCI & HF
> Thales Group - Nederlands
> giorgio.venturi at nl.thalesgroup.com
> *** This is an Unclassified e-mail***
>
>
> -----Original Message-----
>
> Curious if any of you have experience using or (better
> yet) building a knowledge management system for
> usability findings?
>
> For those of you who conduct, say, ten or more
> interrelated studies per year, how do you store your
> findings so that you can refer to them later? Or, how
> do you access specific findings related to X across
> many different studies?
>
> Unsurprisingly, I've found that going back and
> rereading findings reports isn't very efficient...
>
>
>
>
>
>
> _______________________________
> Do you Yahoo!?
> Express yourself with Y! Messenger! Free. Download now.
> http://messenger.yahoo.com
> _______________________________________________
> Interaction Design Discussion List
> discuss at ixdg.org
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>

16 Sep 2004 - 11:36am
Chris Whelan
2004

More than a system for categorizing individual
findings, I'm looking for advice on how folks are
literally storing and accessing sets of findings from
multiple studies. (Excel spread sheets? Databases?) I
probably didn't explain my need very well, sorry.

--- Jef Raskin <jef at jefraskin.com> wrote:

> You need a third category: problems encountered by
> both novices and
> experts.
>
> On Sep 16, 2004, at 6:36 AM, Giorgio Venturi wrote:
>
> > [Please voluntarily trim replies to include only
> relevant quoted
> > material.]
> >
> > Why don't you start to divide them by ease of
> learning/ease of
> > use distinction?
> >
> > The first are those problems encountered with
> novice/infrequent
> > users, the second by the experts...
> >
> > Giorgio Venturi
> > _____
> >
> > Marie Curie Research Fellow HCI & HF
> > Thales Group - Nederlands
> > giorgio.venturi at nl.thalesgroup.com
> > *** This is an Unclassified e-mail***
> >
> >
> > -----Original Message-----
> >
> > Curious if any of you have experience using or
> (better
> > yet) building a knowledge management system for
> > usability findings?
> >
> > For those of you who conduct, say, ten or more
> > interrelated studies per year, how do you store
> your
> > findings so that you can refer to them later? Or,
> how
> > do you access specific findings related to X
> across
> > many different studies?
> >
> > Unsurprisingly, I've found that going back and
> > rereading findings reports isn't very efficient...
> >
> >
> >
> >
> >
> >
> > _______________________________
> > Do you Yahoo!?
> > Express yourself with Y! Messenger! Free. Download
> now.
> > http://messenger.yahoo.com
> > _______________________________________________
> > Interaction Design Discussion List
> > discuss at ixdg.org
> > --
> > to change your options (unsubscribe or set
> digest):
> > http://discuss.ixdg.org/
> > --
> > Questions: lists at ixdg.org
> > --
> > Announcement Online List (discussion list members
> get
> > announcements already)
> > http://subscribe-announce.ixdg.org/
> > --
> > http://ixdg.org/
> >
> > _______________________________________________
> > Interaction Design Discussion List
> > discuss at ixdg.org
> > --
> > to change your options (unsubscribe or set
> digest):
> > http://discuss.ixdg.org/
> > --
> > Questions: lists at ixdg.org
> > --
> > Announcement Online List (discussion list members
> get announcements
> > already)
> > http://subscribe-announce.ixdg.org/
> > --
> > http://ixdg.org/
> >
>
>

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16 Sep 2004 - 1:33pm
Listera
2004

Chris Whelan:

> More than a system for categorizing individual
> findings, I'm looking for advice on how folks are
> literally storing and accessing sets of findings from
> multiple studies. (Excel spread sheets? Databases?)

If I can rephrase your inquiry in a more generic way: for personal use, how
does one collect, store, index and access snippets of info in HTML, Text,
PDF, etc? My suggestions are for OSX.

1- You could let your OS file-system do it. Think Spotlight :-)

<http://www.apple.com/macosx/tiger/spotlight.html>

2- You could write a simple DB app.

3- You could use a class of apps made specifically for this purpose:

DevonThink
<http://www.devon-technologies.com/products/devonthink/overview.php>

NoteTaker
<http://www.aquaminds.com/product.jsp>

NoteBook
<http://www.circusponies.com/pages.aspx?page=products>

iOrganizeX
<http://iorganize.brunoblondeau.com/>

Ziya
Nullius in Verba

16 Sep 2004 - 4:10pm
ji kim
2004

Hi Chris,

I end up having serveral different type of files from the uability findings.
Most common type of files were: Text, Images from customer site visits, and Video/Audio from usability studies.

With text, it's relatively easy to index. But with images and
video/audio it gets tough. Especially if you want to share it with other people in your organization.

In my previous company, we used to index our text, video,audio,and images from usability studies using video/audio indexing system. (I used technology from Virage). Using this setup, through web interface, users had ability to search not just text, but they can also search for clips in the video or audio (each video and audio clips had metatext that described the scene in addition to data from closed captioning).
So, when I entered keywords, the results provided me with links to video clips and text matching the keywords.

To set this type of system, it is expensive, and you do need a dedicated staff member doing this. For most organizations, it can be an overkill. However, it was also a very tool for both user experience team and marketing team for knowledge sharing.

Hope this helps.

Ji

-----Original Message-----

Curious if any of you have experience using or (better
yet) building a knowledge management system for
usability findings?

For those of you who conduct, say, ten or more
interrelated studies per year, how do you store your
findings so that you can refer to them later? Or, how
do you access specific findings related to X across
many different studies?

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