TOPIC: "Talking to a Machine" by Phillip Hunter, VP of application design
and development at SpeechCycle
WHEN: Wednesday, March 26th, 6:30 - 8:00 p.m.
WHERE: In lower Manhattan; full details provided on RSVP
RSVP: Send e-mail to nyc-rsvp (at) ixda (dot) org. In the subject line,
please include "RSVP for March 26 event".
ABSTRACT and BIO:
Hate. Perhaps the strongest and darkest of our emotions. It pours out as
most people describe how they feel about interactive voice response (IVR)
systems. Why do people expect such a bad experience from these systems? And
what are we doing about it?
Phillip Hunter, VP of application design and development at SpeechCycle, has
over 14 years experience designing and building IVR systems, which use
touch-tone keys and speech recognition for input. This talk will describe
the environment that voice interaction designers work in, the tools that
they use, and how designers address the inherent challenges of the medium.
We will review the history of these applications and offer some thoughts for
the future. Along the way, you can expect entertaining stories and recorded
examples showing similarities with and differences from visually-enabled
contexts. By the end of the talk, you'll understand the advantages of IVR
systems and how they are designed. Perhaps you'll even feel some sympathy
the next time you hear "Thank you for calling…", or a recorded "Hello".
RESERVATIONS: For more information, or to reserve your seat at the
presentation, email nyc-rsvp (at) ixda (dot) org. In the subject line,
please include "March 26 event".