I am working on a setup wizard for a consumer product. Somewhere
toward the end of the wizard we have a two-screen guided tutorial to
help users understand the main functions of the remove device (a
component of the product). My manager believes it is beneficial to
force users go through the tutorial and I am arguing to have a Skip
Since most users are not familiar with the remote, the tutorial
certainly becomes very useful to teach the person who set up the
product. My user testing has shown that the functions are
understandable and learnable in a reasonable brief time without any
form of instruction. The issue is users may forget the existence of
certain functions on the remote because it is difference from what
they are used to.
She is afraid that the Skip button will encourage users to skip the
*important* step. I think we should provide users with control (one
extreme case is that if an intended button doesn't work during the
tutorial, users will become trapped). There are about 20 steps in the
process and I think it is better to make all optional steps clear to
What does our pool of wisdom think? Is there any data on the clicking
rate of the Skip button if there is one?
Hillcrest Laboratories, Inc.