Introducing design to a dev team for the first time
22 May 2008 - 2:16am
6 years ago
I am currently the tech writer for a team that develops several products
that are used internally within the company. Traditionally, these have only
had a command-line interface. Recently, though, they have started developing
GUI front-ends for these systems.
As a wannabe IxDer, I have used my position to give feedback on what they
have built, in an attempt to improve usability. But now (after I suggested
it to him), my boss wants me to take a more active role earlier on in the
development process, instead of pointing out things to be fixed after the
So my question to you is this. Where to start? What are the things I can do
*right now* that will have the greatest positive impact for the effort I
will be putting in?
Should we do usability testing to find immediate pain points that can be
fixed? Or should we do some deeper user research that will better inform all
subsequent design and development? Or should I concentrate on getting things
fixed that I already *know* need fixing (without any testing to tell me so)?