To follow up on Hal's earlier post, I thought this quote particularly
relevant to the discussions here:
"Most people make the mistake of thinking design is what it looks like.
People think it's this veneer -- that the designers are handed this box
and told, 'Make it look good!' That's not what we think design is. It's
not just what it looks like and feels like. Design is how it works."
Steve Jobs, CEO Apple Computer, Inc.
as quoted in: "The Guts of a New Machine", NY Times Magazine, November