Ok, maybe I'm a luddite. And maybe this has been talked about too much. But my cell phone is driving me completely bonkers and makes me crazy as someone interested in IA.
I transferred my number to ATT. I got a great little phone with a camera (not a total luddite). I did NOT take the time I should have to research the whole "mMode" thing, supposing it was just an optional 'get online with your phone' OPTION. Note the emphasis on OPTION.
Here's my IA-related rant: the 'access mMode' softkey is where the cancel/no button on the same phone (earlier version) was.
There is no way to remove the softkey or change it.
There is no way to avoid accidentally hitting the mMode button, which tosses you unceremoniously into limbo while the phone connects you to the internet (with charges a-go-go). Once there, the value of mMode is dubious at best. I see no value personally, tho that's not my primary argument. My primary argument is that the only way to turn off this incredibly annoying and expensive 'optional' feature is to dive deep into your settings and change an IP address to all zeros. The horror of this is so overwhelming that I can't even go on...
Why send this to the ID list? As a huge reminder to us all: Fight back on the pressure to force a feature onto customers, especially if the feature is expensive, the value is abstract, and the access is unavoidable. If we have to launch it, launch it with super-clear value statements and reasonable options for the users. And make very good friends with the Marketing departments or whoever it is in your own company that thrills on putting cutesy names on features for branding purposes.
ATT and Ericsson have great IA people. I'd bet a zillion this was pressure beyond their control. But man oh man it's making me hate my cell phone.
And yes, I know, the company I work for is not immune at all to this kind of thing either. I suspect no one really is.