worth reading: "Shades of Use: The Dynamics of Interaction Design for Sociable Use"
17 Jun 2008 - 1:28am
Computers are used in sociable situations, for example during customer
meetings. This is seldom recognized in design, which means that
computers often become a hindrance in the meeting. Based on empirical
studies and socio-cultural theory, this thesis provides perspectives
on sociable use and identifies appropriate units of analysis that
serve as critical tools for understanding and solving interaction
design problems. Three sociable situations have been studied: customer
meetings, design studios and domestic environments...