I'm trying to find a better way to do usability test analysis.
My current approach is: after i finish a usability study, with 8 or 10
users, and collected my own and all observers' notes, I usually read all
notes and then immediately write down the issues I feel area appearing
more often (assuming my brain will remember issues that are repeated in
many notes more than issues than appear only once).
Now, how do YOU approach analyzing those notes? Reading and re-writing
by heart? Putting all notes on a wall and eye-balling? Tagging the text
with some piece of software?
Head of web usability