I work with a lot of developers who give training on the system they
develop, recently they noticed that a lot of their recommendations in
usability issues come from their previous experience training people.
They are trying to setup a system of gathering useful information from
there trainings, they already hold diary during the training in which
they collect :
- Observations of users doing a task
- Observations of a user helping another user
The training is quite long, so they are very hesitant to run usability
tests just behind a training session. Any suggestions on how to
integrate usability testing into a training session or just gathering
data from training sessions?