"dead" technologies ( Any thoughts on placement of company contact information?

18 Nov 2008 - 11:52am
5 years ago
6 replies
511 reads
jet
2008

Fax isn't dead, it's just extremely uncool, unhip, un-whatever. Anyone
dealing with businesses outside of the high-tech bubble, businesses
overseas, signed documents or people in the security sphere is probably
going to have some sort of fax capability independent of having an
actual fax machine.

Being able to accept faxes is no worse than being able to accept email,
physical mail, or phone calls. If that's how my customer/client prefers
to communicate with me, so be it. Not everyone has a
scanner/copier/printer in their office that lets them print out a PDF,
mark it up or sign it, then scan it and send it back as email. It's
especially true once you get outside of design/high-tech space.

And from the point of view of someone who hires vendors occasionally,
I'm happy to take my business else where if you can't support my
preferred means of communication.

Katie Albers wrote:
> Sure, fax is dead. It's just showing remarkable zombie tendencies. I'm
> constantly irritated by people who want me to fax them thus-and-such, or
> want my fax number so they can fax me this-or-that and who absolutely
> will not allow email communication -- if they even have the capacity.
> Governmental agencies leap to mind; most medical practices; many aspects
> of the various phone companies, and so on, and so on.
>
> However, as to the original question, any company with a web page should
> absolutely put its contact info -- of some sort, if not all of it -- on
> its home page. It improves the brand, provides a better user experience,
> and reassures the customer that you exist elsewhere besides just the web.
>
> kt
>
> At 11:06 AM -0500 11/18/08, William Evans wrote:
>> Unless your in the third world, isn't fax dead? I don't care where the
>> contact info is as long as it is clear - that is a clear Contact Us.
>> The funny thing is the number if web 2.0 companies that have a
>> spurious contatc and about us sections- the particularly fly by night
>> just have a web form.
>>
>> will evans
>> On Nov 18, 2008, at 10:50 AM, "Danny Hope" <danny.hope at gmail.com> wrote:
>>
>>> 2008/11/18 Anthony Zeoli <tony at zaah.com>:
>>>> Over the past few years, I©–ve been imploring smaller companies who
>>>> have
>>>> brochure-ware sites or have a limited product offering to put their
>>>> contact
>>>> information (address, tel, email, fax) and if need by, their support
>>>> telephone and email on the homepage. Usually, in the header or footer
>>>> depending on the overall site design. I feel hiding this information
>>>> behind
>>>> a click just leads to frustration.
>>>>
>>>> Any thoughts?
>

--
J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09

design: www.allartburns.org; hacking: www.flatline.net; HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

Comments

18 Nov 2008 - 12:57pm
Andy Polaine
2008

It's such a backward technology though and outside the convenience
most people's (or bureaucrats') rationales for wanting faxed copies
of something are deeply flawed. The assumption is that a faxed
document is somehow a proof of veracity than an EPS signature on an
electronic document. They are, of course, both easily faked.

On top of that fax on a data compression can't compare to e-mail or
relatively plain text and the quality of multiply faxed documents is
awful.

And on top of all that, the idea that you get a digital file, print
it out, write on it, scan it in and send it (whether via
computer/scanner or fax machine) and the other person does the
opposite at the other end (often needing a digital copy) is
absolutely absurd in an age of environmental concerns.

Fax should die.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=35720

18 Nov 2008 - 12:57pm
Andy Polaine
2008

It's such a backward technology though and outside the convenience
most people's (or bureaucrats') rationales for wanting faxed copies
of something are deeply flawed. The assumption is that a faxed
document is somehow a proof of veracity than an EPS signature on an
electronic document. They are, of course, both easily faked.

On top of that fax on a data compression can't compare to e-mail or
relatively plain text and the quality of multiply faxed documents is
awful.

And on top of all that, the idea that you get a digital file, print
it out, write on it, scan it in and send it (whether via
computer/scanner or fax machine) and the other person does the
opposite at the other end (often needing a digital copy) is
absolutely absurd in an age of environmental concerns.

Fax should die.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=35720

18 Nov 2008 - 12:58pm
Andy Polaine
2008

Fax is such a backward technology though and, aside from the
'convenience', most people's (or bureaucrats') rationales for wanting
faxed copies of something are deeply flawed. The assumption is that a
faxed document is somehow a proof of veracity than an EPS signature on
an electronic document. They are, of course, both easily faked.

On top of that fax on a data compression can't compare to e-mail or
relatively plain text and the quality of multiply faxed documents is
awful.

And on top of all that, the idea that you get a digital file, print it
out, write on it, scan it in and send it (whether via computer/scanner
or fax machine) and the other person does the opposite at the other
end (often needing a digital copy) is absolutely absurd in an age of
environmental concerns.

Fax should die.

Best,

Andy

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Andy Polaine

Research | Writing | Strategy
Interaction Concept Design
Education Futures

Twitter: apolaine
Skype: apolaine

http://playpen.polaine.com
http://www.designersreviewofbooks.com
http://www.omnium.net.au
http://www.antirom.com

18 Nov 2008 - 1:16pm
SemanticWill
2007

No doubt bro, the very notion that a signature - without verification
of identity by an agreed upon third party, and then sealed/encrypted
to prevent man-in-the-middle attacks is simple ignorance.

will evans
emotive architect &
hedonic designer
will at semanticfoundry.com
617.281.1281
twitter: semanticwill
aim: semanticwill
gtalk: wkevans4
skype: semanticwill
_________________________
Sent via iPhone

On Nov 18, 2008, at 12:58 PM, Andy Polaine <apolaine at gmail.com> wrote:

> Fax is such a backward technology though and, aside from the
> 'convenience', most people's (or bureaucrats') rationales for
> wanting faxed copies of something are deeply flawed. The assumption
> is that a faxed document is somehow a proof of veracity than an EPS
> signature on an electronic document. They are, of course, both
> easily faked.
>
> On top of that fax on a data compression can't compare to e-mail or
> relatively plain text and the quality of multiply faxed documents is
> awful.
>
> And on top of all that, the idea that you get a digital file, print
> it out, write on it, scan it in and send it (whether via computer/
> scanner or fax machine) and the other person does the opposite at
> the other end (often needing a digital copy) is absolutely absurd in
> an age of environmental concerns.
>
> Fax should die.
>
> Best,
>
> Andy
>
> ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> Andy Polaine
>
> Research | Writing | Strategy
> Interaction Concept Design
> Education Futures
>
> Twitter: apolaine
> Skype: apolaine
>
> http://playpen.polaine.com
> http://www.designersreviewofbooks.com
> http://www.omnium.net.au
> http://www.antirom.com
>
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18 Nov 2008 - 2:49pm
jet
2008

Andy Polaine wrote:
> The assumption is that a
> faxed document is somehow a proof of veracity than an EPS signature on
> an electronic document. They are, of course, both easily faked.

I've been in security for a long time now, and while I know that things
are easily faked, I also know what makes the lawyers happy.

--
J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09

design: www.allartburns.org; hacking: www.flatline.net; HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8

18 Nov 2008 - 2:57pm
Andy Polaine
2008

>> The assumption is that a faxed document is somehow a proof of
>> veracity than an EPS signature on an electronic document. They are,
>> of course, both easily faked.
>
> I've been in security for a long time now, and while I know that
> things are easily faked, I also know what makes the lawyers happy.

Oh the irony. Can't we all just trust each other and get along? Sigh...

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