Does anyone have experience conducting remote usability sessions from
the US via the Web with participants in Africa? I am using UserVue,
which cannot handle telephone connections outside the US and Canada.
However, none of the web conferencing vendors we have researched offer
toll-free call-in numbers in Africa, very few in South America, and
India is spotty.
I tried to use Skype as a means for me to call out to the participants
with the notion I could then record the conversation on my end, but I
do not have a phone that can accept a recording device and so I have
not found a really good way to record the Skype call off my computer.
I would appreciate any suggestions people have, and as soon as
possible. Please email me directly and then I will summarize and post
back to these lists what I learn.
And perhaps the user experience community should begin some sort of
movement to make the availability of toll-free numbers in the
developing world something not so dependent on whether someone can
make a profit by offering them. End of rant.
Deaton Interactive Design,
Manager, STC Usability and User Experience Community