A Study on how End User's perceive change

8 Jan 2009 - 4:28pm
5 years ago
5 replies
867 reads
Shashank
2008

Hey guys,
I am planning a study which aims to answer how end user's perceive change.
'Change' here could be upgrading of a software ( e.g. MS word 2003 to MS
word 2007), OS, switching between similar applications (e.g. MS Expression
Web to Dreamweaver) etc. I am currently trying to find similar studies from
backgrounds such as Behavioral Psych, Computer Science, HCI etc.

Has anyone conducted similar studies? Could anyone point me to any
studies/books/papers that could be related to this?

Thanks!
Shashank
MS-HCI @ Georgia Tech

--
cheers...!!!
shashank...

Comments

10 Jan 2009 - 11:15am
Tom Nunes
2009

I found this article a useful primer. It may lead you to other useful
resources.

Regards,
Tom

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14 Jan 2009 - 1:08pm
Tom Nunes
2009

My previous post is missing the URL.
http://www.cio.com/article/24975/Change_Management_Understanding_the_Science_of_Change

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14 Jan 2009 - 1:52pm
Chauncey Wilson
2007

It might interesting to brainstorm the variables here. For example:

1. Feature delta - how many new features are added?
2. How many old features have new interaction mechanisms?
2a. How many old features are in new places?
3. What types of transition support is available to the participants
4. What are the consequences of errors for users (for example, in a
series of bank mergers where there was a migration from one banking
system to another, there were many problems including $20,000 that we
had in the bank that was lost for 3 days!)?
5. How loyal are the users?
6. Do people perceive some long-run benefit that will sustain them
through the initial learning curve?
7. How consistent are the basic interaction mechanisms between the
products (for example, do they follow the OS guidelines - Apple used
to be an enforcer of their guidelines and that generally made
transitions easier; MS was a bit looser.

Chauncey

On Thu, Jan 8, 2009 at 4:28 PM, shashank raval <shankrocks at gmail.com> wrote:
> Hey guys,
> I am planning a study which aims to answer how end user's perceive change.
> 'Change' here could be upgrading of a software ( e.g. MS word 2003 to MS
> word 2007), OS, switching between similar applications (e.g. MS Expression
> Web to Dreamweaver) etc. I am currently trying to find similar studies from
> backgrounds such as Behavioral Psych, Computer Science, HCI etc.
>
> Has anyone conducted similar studies? Could anyone point me to any
> studies/books/papers that could be related to this?
>
> Thanks!
> Shashank
> MS-HCI @ Georgia Tech
>
>
> --
> cheers...!!!
> shashank...
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
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>

12 Jan 2009 - 9:27am
Jesse Zolna
2008

Hi Shashank,

Sounds like an interesting topic. The way your phrase it now seems
rather broad, but if one of the aspects of "change" you are looking
at includes visual placement of menu items and icons etc, you might
look at the Psych lit in visual scene perception.

good luck and go jackets!

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Posted from the new ixda.org
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14 Jan 2009 - 7:26pm
Angel Marquez
2008

Change, I like it when I have time for it.

On Mon, Jan 12, 2009 at 6:27 AM, Jesse Zolna <jessezolna at yahoo.com> wrote:

> Hi Shashank,
>
> Sounds like an interesting topic. The way your phrase it now seems
> rather broad, but if one of the aspects of "change" you are looking
> at includes visual placement of menu items and icons etc, you might
> look at the Psych lit in visual scene perception.
>
> good luck and go jackets!
>
>
> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> Posted from the new ixda.org
> http://www.ixda.org/discuss?post=37036
>
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

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