Living the Job >> Enterprise UX Researchby Doing (vs. Observation)

22 Jan 2009 - 4:28pm
546 reads
gretchen anderson

Another good way to get at this, is to have the client train you on the
job. I've gone to multi-day trainings for specialty jobs (even ones that
are WAY above my pay grade) and gotten valuable info to pair with my
observations. I didn't have to become a genetic scientist to get a ton
out of being trained to use genetic testing equipment.

Not to mention you usually get a few good observations about how the
training can/should be improved to support the new product.

Cheers, Gretchen

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Gretchen Anderson
Director, Interaction Design

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