First Nordic Conference on Service Design and Service Innovation 24th-26th November 2009
8 Feb 2009 - 1:29pm
First Nordic Conference on
Service Design and Service Innovation
24th-26th November 2009
Call for contributions
The Norwegian Design Council and the Oslo School of Architecture and
Design invite you to submit suggestions for contributions to the first
Nordic Conference on Service Design and Service Innovation, November
24th - 26th 2009. We hope it will become a bi-annual event to bring
researchers and practitioners together to discuss, share and evolve
the emerging discipline of service design, and design-related service-
Service Design and Service Innovation
In the Nordic countries, almost 80% of employed people work in the
service sector. The transition from a product to service economy has
occurred at a time in which design has become recognised as a major
contributor to innovation. Focus is now upon the role that design can
play in innovation and design of services and service experiences, and
the Nordic countries seem to be taking a leading role in researching
this change. This conference is the forum for discussing and
Service design focuses upon innovation through the holistic design of
service experiences that occur accross touch-points and over time.
Design brings a different perspective to established service
disciplines such as service management and service innovation, and
both complements and catalyzes them.
This first conference will bring together researchers, practitioners,
clients and teachers who are working in the area of service design to
discuss and build the area.
This is the first Nordic conference so we would like to see a wide
range of submissions within the area of service design or design-
related service innovation. These could include such areas as:
• boundaries, foundation and constituent parts of the emerging
discipline of service design
• history and trajectories of service design
• inclusive-design approaches to services for all
• critical views
• methods, tools and processes
• case studies
• relation to design thinking, design leadership and design
• education and research perspectives
The conference will run over three days, and participation can be for
one or more days.
Day 1, 24th November: The Business case
A day adressing business issues and commercial potential. This day
will be organised by the Norwegian Design Council, and will present
Service Design to business. This call does not relate to this day.
Day 2, 25th November: Crossover
A crossover day, bringing business and research together through
tutorials, workshops and more. This day will be organised by AHO (The
Oslo School of Architecture and Design)
Day 3, 26th November: A research day
A day to discuss research into Service Design and design-related
service innovation. This day will be organised by AHO (The Oslo School
of Architecture and Design).
In addition to this we will have an exhibition space and poster session.
Submissions and call for new types of contributions
We want to debut new contributions,and new types of discussions and
presentations in addition to the traditional workshop/tutorial/paper/
poster solution. Please, suggest something that fits the theme of the
This call is for particpants who would like to contribute to the
conference days 2 or 3, either by presenting a paper, running a
workshop or tutorial or participating in the exhibition/poster session
or would like to debut a new contribution.
The contributions will be published on-line and we expect to publish
them in a special edition of a Service Design jounal.
The call also welcomes contributions from outside the Nordic countries.
Please send a 500 word summary detailing your proposed paper/tutorial/
workshop/poster/debut. Summaries will be subjected to a peer review,
and you will receive feedback regarding your proposal shortly after
The deadline for suggestions is: 20th April 2009
Deadline for papers: 24th August 2009