Job: Technical Writer/Product Communication Specialist

19 Feb 2009 - 4:17pm
5 years ago
1 reply
572 reads
mtumi
2004

Hi -

I'm posting this here because
1. I consider documentation to be an inseparable part of any product
that people have to learn, and I would argue as such it's part of user
experience
2. I have hopes that once the main documentation has been brought up
to speed, this position will involve more work on the product side as
we IxD'ers typically think of it, producing deliverables like
requirements, wireframes, user stories, personas and so on (see dan
brown's communicating design book). It's my (currently tiny)
department, so hopefully I can make that happen.

That said, there is no doubt the primary job will be documentation to
start. Might be a good transition for someone with technical
documentation experience who is interested in moving to product
management/design.

Apply or inquire at the URL or email at the bottom.... you can ask me
questions if you like. Recruiters - I will forward your emails to the careers at unicast.com
address so you might as well use that to start. :-)

thanks -

Michael

Description:
Technical Writer/Product Communication Specialist

Unicast is seeking an individual to lead our product documentation
effort. This position will be responsible for creating a consistent,
approachable, and comprehensive means of learning to use our software.
This will include authoring release notes, in-product help
documentation, training material and tutorial content. Ideal
candidates will have a "less is more" approach that keeps the end-
user's reading time/effort in mind, and be able to communicate
concisely.

Responsibilities:
•Write software documentation for internal and external customers
•Organize existing documentation, identify any holes and spearhead
efforts to fill them in
•Manage all content of customer-facing technology training site
•Develop of tutorial-style training material using Captivate
•Contribute to efforts to develop and standardize internal documents
to support the product development process

Required Experience:
Requirements:
•Bachelors degree or higher
•Exceptional written and verbal communication and interpersonal skills
•Proven track record of researching and writing excellent and easy to
understand software documentation
•Knowledge of HTML, XML and additional web technologies like CSS and
JavaScript
•Proficiency using Adobe FrameMaker
•Working knowledge of Windows and Macintosh platforms
•Ability to estimate tasks, set priorities and work independently to
meet deadlines

http://www.abso.com/jobboard/unicast/unicast.html or send an email to careers at unicast.com
.

Comments

20 Feb 2009 - 11:34am
mtumi
2004

Yes, our website is horrible from at least a usability perspective.
It was designed by marketing and an external firm with little input
from other quarters, and they decided to do it entirely in Flash, even
the scrollbars. We have since merged with a larger company, and the
site is slated for a much deserved premature death.

For the same reason you won't find us under the listed stock name ENLV
- we are now part of DG FastChannel (DGIT)

Thanks -

Michael

On Feb 19, 2009, at 6:10 PM, Alexandra O'Neal wrote:

> I agree about verbal data and UX being inseparable. Content
> strategists, tech writers, etc. are all performing a crucial portion
> of the user's experience, sometimes the most important portion.
>
> Oddly, the UX of the listing itself is questionable - I'm in the
> most recent version of FF, and it won't scroll down to the bottom of
> the text, although there is a scroll bar. Thought you'd want to know.
>
> bests,
> Alex O'Neal
> UX manager
>
> --
> The best time to plant a tree is twenty years ago. The next best
> time is now.
>
>
> On Thu, Feb 19, 2009 at 1:17 PM, Michael Tuminello
> <mt at motiontek.com> wrote:
> Hi -
>
> I'm posting this here because
> 1. I consider documentation to be an inseparable part of any
> product that people have to learn, and I would argue as such it's
> part of user experience
> 2. I have hopes that once the main documentation has been brought
> up to speed, this position will involve more work on the product
> side as we IxD'ers typically think of it, producing deliverables
> like requirements, wireframes, user stories, personas and so on (see
> dan brown's communicating design book). It's my (currently tiny)
> department, so hopefully I can make that happen.
>
> That said, there is no doubt the primary job will be documentation
> to start. Might be a good transition for someone with technical
> documentation experience who is interested in moving to product
> management/design.
>
> Apply or inquire at the URL or email at the bottom.... you can ask
> me questions if you like. Recruiters - I will forward your emails
> to the careers at unicast.com address so you might as well use that to
> start. :-)
>
> thanks -
>
> Michael
>
>
> Description:
> Technical Writer/Product Communication Specialist
>
> Unicast is seeking an individual to lead our product documentation
> effort. This position will be responsible for creating a consistent,
> approachable, and comprehensive means of learning to use our
> software. This will include authoring release notes, in-product help
> documentation, training material and tutorial content. Ideal
> candidates will have a "less is more" approach that keeps the end-
> user's reading time/effort in mind, and be able to communicate
> concisely.
>
> Responsibilities:
> •Write software documentation for internal and external customers
> •Organize existing documentation, identify any holes and spearhead
> efforts to fill them in
> •Manage all content of customer-facing technology training site
> •Develop of tutorial-style training material using Captivate
> •Contribute to efforts to develop and standardize internal documents
> to support the product development process
>
>
> Required Experience:
> Requirements:
> •Bachelors degree or higher
> •Exceptional written and verbal communication and interpersonal skills
> •Proven track record of researching and writing excellent and easy
> to understand software documentation
> •Knowledge of HTML, XML and additional web technologies like CSS and
> JavaScript
> •Proficiency using Adobe FrameMaker
> •Working knowledge of Windows and Macintosh platforms
> •Ability to estimate tasks, set priorities and work independently to
> meet deadlines
>
>
> http://www.abso.com/jobboard/unicast/unicast.html or send an email
> to careers at unicast.com.
>
>
>
>
> ________________________________________________________________
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