As it grows, the company I work for is becoming more metric-driven.
Ultimately, I support the idea of having goals and metrics that help
us understand whether we're doing good work, the right work, etc.
I don't expect goals & metrics to ever tell the whole story; the
world is squishy and numbers are unlikely to paint a completely
honest picture. I do think, however, that they'll help us start
conversations and give us something to shoot towards.
I'm curious: what type of goals and metrics exist in your company
that are related to good user experience and good design? Do you
have goals & metrics that are company-wide, team-wide and