After doing some testing/research we have found that some key
features of our application, DaisyDisk (www.daisydiskapp.com) are not
discoverable. )The app scans disk or folder and displays it as
sunburst diagram.) People get familiar with the map and navigation
very fast, but few can find out that one can right-click/cmd click to
reveal the context menu. Context menu is primary used for opening
target file or folder in finder.
We are currently looking for some ways to make "reveal file in
finder" (and delete) feature more discoverable.
Ideas so far:
-"Welcome" screen on start. Partially solves the problem for people
willing to read/scan it.
-"Hint area", displaying hint if user is inactive for a while. Not
really elegant and out of user's focus, but can be extended to other
-"Handler". Display handlers after hovering sector for a while.
Ugly, requires too much space (sectors can be small), hides
-"Drag area" trash bin icon with "drag files here to delete"
hint. Requires some paradigm shift (more drag'n'drop-centric),
cannot be used for other context actions.