JOB: Usability Project Manager, Framingham, MA, Staples Inc. Fulltime

27 Mar 2009 - 10:16am
5 years ago
1 reply
1094 reads
adamya ashk
2004

Apologies for cross posting. We have an opening in our group.
Please send your responses to joseph.carey at staples.com

Thanks and best of luck,

-Adamya Ashk
Director Usability, NAD | Staples Inc.
Ph. 508 253 3986 | Fax 508 253 8946
----------------------------------------------------------

*Usability Project Manager *

[Staples e-commerce sites, catalogs and emails]

(Position is located in Framingham, MA which is about 25 minutes west of
Boston)

You've heard our company tag line: "That was easy." Now come join one of the
key teams that make that statement a reality.

The Staples Usability team continues to be one of the thought leaders in
usability and is growing to meet company demand for our services. We are
comprised of researchers, information architects and analytics experts. Our
mission is to cut costs and increase sales by using science to analyze
behavior and optimize design. No easy task, but one that is achievable with
a focused, all-star team of experts driving to the same goal.

Responsibilities:

Serve as the primary point of contact on strategic usability initiatives
related to various web and print projects. Specifically:

- Manage usability research on the Staples.com family of websites, most
notably Quill.com, Stapleslink.com, Staples.ca and growing international
initiatives
- Manage usability input for various print vehicles including the Staples
catalogs and the inter-relationship of these with online. Also provide
usability input for various e-mail and marketing campaigns

In this capacity:

- Review requirements documents and deliverables for projects
- Manage contractor resources as required by projects
- Perform data collection activities in accordance with research
strategies
- Activities may include competitive reviews, focus groups, heuristic
reviews, field studies, usability tests, surveys, card-sorts, cognitive
walkthroughs and other means
- Organize research findings to serve as inputs for business strategy,
designs and task flows
- At times, direct needs analysis, information architecture, task flow
design, GUI screen design, error and online help development and prototype
testing
- Manage all aspects of usability testing on projects. Define user
metrics and lead testing both independently and working with 3rd party
usability firms including recruiting of usability participants
- Organize and implement comprehensive research programs. Provide input
that will impact the strategic direction of wide-ranging usability research
- Present usability findings to cross-functional groups including senior
management

Also,

- Keep abreast of web usability influences that may affect Staples.com
skill set or processes used in the workplace.
- Serve as strong user advocate in the design and development of Staples
online initiatives
- Review vendor applications to determine usability level; make
recommendations on improvement as needed

Qualifications

- Minimum of an MS degree in Human Factors, Cognitive Psychology or
related discipline required
- Minimum of 3 to 4 years of usability experience in a corporate or
consulting environment required; Experience in a retail environment a plus
- Experience in e-commerce usability testing practices and theory
required
- Must be a strong presenter with excellent interpersonal skills
- Ability to handle multiple projects for multiple clients at once
- Must be able to work effectively in a cross-functional team environment
- Well versed in coding languages such as HTML and JavaScript. Strong
understanding of computer platforms and browsers and the affects those
variables have on the design of a system and ensuing impact to the user.
Knowledge of DHTML and AJAX is a plus
- Understanding of statistical methodologies including correlations,
t-tests, regressions, ANOVAs, and assessing scale reliability and validity
is a plus. Working knowledge of statistical packages like SAS, SPSS, etc. a
plus
- Understanding of information architecture principles
- Approximately 20-30% travel required

If you are interested please write to joseph.carey at staples.com along with
your resume and mention this position.

Comments

8 Jul 2009 - 4:22pm
adamya ashk
2004

We have an opening for a key role in our group. If you are interested please
write to joseph.carey at staples.com.

Thanks and best of luck,

-Adamya Ashk

Director Usability, NAD | Staples Inc.
Ph. 508 253 3986 | Fax 508 253 8946
----------------------------------------------------------

Usability Project Manager

[Staples e-commerce sites, catalogs and emails]

(Position is located in Framingham, MA which is about 25 minutes west of
Boston)

You've heard our company tagline: "That was easy." Now come join one of the
key teams that make that statement a reality. The Staples Usability team
continues to be one of the thought leaders in usability and is growing to
meet company demand for our services.

Responsibilities:

Serve as the central usability resource for large Staples e-commerce
websites such as Staples.com, Quill.com and others.

Specifically:

- Manage and conduct user experience research based on accepted
practices.
- Lead usability and IA involvement for large multi-disciplinary projects
to enhance and improve e-commerce capability. Serve as the champion of user
experience on these initiatives.
- Delve deeply into onsite user behavior by research through surveys,
analytics and other observations.
- Present research to senior level leadership and advocate user
experience excellence.
- Build upon and develop existing cross functional relationships with
internal teams such as IS, customer service and logistics and delivery.

Manage usability input for various print vehicles including catalogs, direct
mail and the inter-relationship of these with online. Provide usability
input for various e-mail and marketing campaigns.

Also,

- Keep abreast of web usability influences that may affect Staples.com
skill set or processes used in the workplace.
- Manage contractor resources as required by projects.
- Review vendor applications to determine usability level and
out-of-the-box suitability; make recommendations on improvement as needed

Qualifications

- Minimum of an MS degree in Human Factors, Cognitive Psychology or
related discipline required
- Minimum of 3 to 4 years of usability experience in a corporate or
consulting environment required; Experience in a retail environment a plus
- Experience in usability testing practices and theory required
- Understanding of information architecture principles and interaction
design required
- Must be a strong presenter with excellent interpersonal skills
- Ability to handle multiple projects for multiple clients at once
- Well versed in interface capabilities on the web. Knowledge of DHTML
and AJAX is a plus. Ability to create click through prototypes to show such
functionality is a huge plus.
- Understanding of statistical methodologies is a plus. Working knowledge
of statistical packages like SAS, SPSS, etc. a plus
- Approximately 20-30% travel required

If you are interested please write to joseph.carey at staples.com along
with your resume and mention this position.

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