Recommendations on Remote Unmoderated Usability Test Tools?

8 Apr 2009 - 12:57pm
5 years ago
7 replies
2349 reads
Shima Kazerooni
2007

Hi,

Has anyone used tools to conduct remote unmoderated usability
sessions? We are searching to find new tool(s) that can enable us to
conduct this type of research in future. Your suggestions about
tools, pricing, what worked, and what did not work for you, are
greatly appreciated.

Thanks!
Shima

Comments

8 Apr 2009 - 1:22pm
Chad Mortensen
2007

We've been using Usertesting.com for this purpose but their ability
to screen specific users is rather limited right now. There seems to
be a lot of self proclaimed web experts acting as users.

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Posted from the new ixda.org
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10 Apr 2009 - 5:45pm
Anonymous

This was posted somewhere the other day, I haven't had a chance to
look at it myself but perhaps others have or know of it.

http://www.loop11.com/

according to the website "Loop11 is a web-based user-experience
tool, allowing companies to conduct remote, unmoderated usability
testing on any kind of digital interface."

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Posted from the new ixda.org
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10 Apr 2009 - 5:53pm
Anonymous

oh, actually here is a recent and related thread

http://www.ixda.org/discuss.php?post=41078

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Posted from the new ixda.org
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14 Apr 2009 - 12:43pm
Eva Kaniasty
2007

Keynote Systems has a solution for this, but be forewarned, it's not cheap.

-eva

Eva Kaniasty
http://www.linkedin.com/in/kaniasty

On Wed, Apr 8, 2009 at 6:57 AM, Shima <shkazerooni at yahoo.com> wrote:

> Hi,
>
> Has anyone used tools to conduct remote unmoderated usability
> sessions? We are searching to find new tool(s) that can enable us to
> conduct this type of research in future. Your suggestions about
> tools, pricing, what worked, and what did not work for you, are
> greatly appreciated.
>
> Thanks!
> Shima
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

14 Apr 2009 - 12:51pm
Melvin Jay Kumar
2007

Hi Shima,

We use Net Meeting for our basic remote usability testing.

No special tools, just good internet connection and proper working test system.

Regards,

Jay Kumar

On Wed, Apr 8, 2009 at 6:57 PM, Shima <shkazerooni at yahoo.com> wrote:
> Hi,
>
> Has anyone used tools to conduct remote unmoderated usability
> sessions?  We are searching to find new tool(s) that can enable us to
> conduct this type of research in future.  Your suggestions about
> tools, pricing, what worked,  and what did not work for you, are
> greatly appreciated.
>
> Thanks!
> Shima
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

15 Apr 2009 - 5:30am
James Page
2008

Hi Jay,

There is many different types of remote usability testing. They full into
two different basic types Asynchronous and Synchronous. Net Meeting falls
into the Synchronous category.

My partner Sabrina Mach explains here in this blog post
http://blog.feralabs.com/2009/02/is-all-remote-usablity-testing-the-same/the
basic types of remote usability.

Hope you find the post useful.

All the best

James
http://blog.feralabs.com

2009/4/14 Melvin Jay Kumar <melvink2 at gmail.com>

> Hi Shima,
>
> We use Net Meeting for our basic remote usability testing.
>
> No special tools, just good internet connection and proper working test
> system.
>
> Regards,
>
> Jay Kumar
>
> On Wed, Apr 8, 2009 at 6:57 PM, Shima <shkazerooni at yahoo.com> wrote:
> > Hi,
> >
> > Has anyone used tools to conduct remote unmoderated usability
> > sessions? We are searching to find new tool(s) that can enable us to
> > conduct this type of research in future. Your suggestions about
> > tools, pricing, what worked, and what did not work for you, are
> > greatly appreciated.
> >
> > Thanks!
> > Shima
> > ________________________________________________________________
> > Welcome to the Interaction Design Association (IxDA)!
> > To post to this list ....... discuss at ixda.org
> > Unsubscribe ................ http://www.ixda.org/unsubscribe
> > List Guidelines ............ http://www.ixda.org/guidelines
> > List Help .................. http://www.ixda.org/help
> >
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

15 Apr 2009 - 10:25am
Craig Melbourne
2009

Shima

I've looked at quite a remote tools recently particulalry for
running unmoderated tests for getting some benchmark data. As much as
I hate to admit it the price has always been an issue. UserZoom,
KeyNote look great but way out of my (usual clients) budget. Loop11
and Optimal workshop also have interesting offerings in Beta (with no
costing information).

@James Page I'm looking forward to seeing Webnographer.

In the end I followed the lead of Tom Tullis and built my own. It's
does similar things to the UserZoom and Loop11 tools (not quite as
much) but cost me very little.

I won't bore the group here with what or how but if you want to
discuss this further feel free to mail me direct.

Craig

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