I'm doing a really quick, one-off project for a class involving
interactive voice response (IVR) systems. What I'm looking for is
detailes on one or two really bad IVR systems, or maybe a study pointing
out the N most egregious flaws of IVR systems.
So far g5/Y! isn't getting me anything meaty, just obvious
customer-relations things like, "don't apologize for doing something you
shouldn't do. I'm wondering if maybe there's some IVR-speak that I
should be using in my searches, or if this tech goes by some other name
that I should be searching for.
If you (collective) have any advice/pointers, I'd appreciate them. (And
if you reply off-list I will consolidate responses into a single post or
J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09