Tale of buying a chair

19 May 2009 - 4:19pm
5 years ago
20 replies
413 reads
Sharon Greenfield5
2008

http://www.hermanmiller.com/aeron

I went to look at an Aeron chair.
Then I clicked to look at the pricing:

Pricing Information

Whether you're looking for list pricing of a chair or the components
of a complete workstation, you'll find the information you need here.

For further information, contact a Herman Miller dealer or consumer
store near you.

Basically: 'You'll find the information here. But to find the
information go there.'

Lolz. If their interface design is so ridiculous, I'm sure the same
goes for their product.

Next.

Comments

19 May 2009 - 4:36pm
Joshua Muskovitz
2008

Save yourself a ton of hassle and money and pick one up used at a
local contract interiors dealer. Or better yet, pick up something
less expensive, but just as functional. I've been loving my Herman
Miller Equa2 for close to 15 years now.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=42129

19 May 2009 - 9:40pm
Donna Maurer
2003

No, this is one of those cases where online and offline don't reflect
each other. The product is great.

You actually can never assume that because the interface design is bad
that the product is. That's ridiculous - it only holds up when the
product and the website are done by the same person. And that's rare...

Donna

live wrote:
> X-Antivirus: avast! (VPS 090519-0, 19/05/2009), Inbound message
> X-Antivirus-Status: Clean
>
> http://www.hermanmiller.com/aeron
>
> I went to look at an Aeron chair.
> Then I clicked to look at the pricing:
>
> Pricing Information
>
> Whether you're looking for list pricing of a chair or the components
> of a complete workstation, you'll find the information you need here.
>
> For further information, contact a Herman Miller dealer or consumer
> store near you.
>
> Basically: 'You'll find the information here. But to find the
> information go there.'
>
> Lolz. If their interface design is so ridiculous, I'm sure the same
> goes for their product.
>
> Next.

--
Donna Spencer - Maadmob
donna at maadmob.net
02 6255 4993 / 0409778693
http://maadmob.com.au/
http://www.rosenfeldmedia.com/books/cardsorting/

19 May 2009 - 9:51pm
Scott McDaniel
2007

That's really the shame of it - the way many might experience the
physical product is represented
by the sub-par online experience.

On Tue, May 19, 2009 at 10:40 PM, Donna Spencer <donnam at maadmob.net> wrote:
> No, this is one of those cases where online and offline don't reflect each
> other. The product is great.
>
> You actually can never assume that because the interface design is bad that
> the product is. That's ridiculous - it only holds up when the product and
> the website are done by the same person. And that's rare...
>
> Donna
>

19 May 2009 - 9:57pm
Steve Baty
2009

I see this as a really good example of what we mean by 'provide a consistent
experience across touch-points'. So much effort and quality encapsulated in
the product is undermined by poor information architecture and usability on
the Web site.

2009/5/20 Scott McDaniel <scott at scottopic.com>

> That's really the shame of it - the way many might experience the
> physical product is represented
> by the sub-par online experience.
>
> On Tue, May 19, 2009 at 10:40 PM, Donna Spencer <donnam at maadmob.net>
> wrote:
> > No, this is one of those cases where online and offline don't reflect
> each
> > other. The product is great.
> >
> > You actually can never assume that because the interface design is bad
> that
> > the product is. That's ridiculous - it only holds up when the product and
> > the website are done by the same person. And that's rare...
> >
> > Donna
> >
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

--
Steve 'Doc' Baty | Principal | Meld Consulting | P: +61 417 061 292 | E:
stevebaty at meld.com.au | Twitter: docbaty | Skype: steve_baty | LinkedIn:
www.linkedin.com/in/stevebaty

Director, IxDA - ixda.org
Editor: Johnny Holland - johnnyholland.org
Contributor: UXMatters - www.uxmatters.com
UX Australia: 26-28 August, http://uxaustralia.com.au
UX Book Club: http://uxbookclub.org/ - Read, discuss, connect.
Blog: http://meld.com.au/blog

19 May 2009 - 10:11pm
Donna Maurer
2003

The two examples I use (when I teach) to show this disconnect are
Crumpler (crumpler.com.au) and Dr Martens (drmartens.com). Both
fantastic products with insanely bad web presence!

Scott McDaniel wrote:
> X-Antivirus: avast! (VPS 090519-0, 19/05/2009), Inbound message
> X-Antivirus-Status: Clean
>
> That's really the shame of it - the way many might experience the
> physical product is represented
> by the sub-par online experience.
>
>
>

--
Donna Spencer - Maadmob
donna at maadmob.net
02 6255 4993 / 0409778693
http://maadmob.com.au/
http://www.rosenfeldmedia.com/books/cardsorting/

19 May 2009 - 10:16pm
Steve Baty
2009

In a completely different sense, I always used to love Telstra's site -
www.telstra.com - as a way of highlighting the disconnect between the brand
promise "Making life easier" and the reality as evidenced by your
interaction with the business.

2009/5/20 Donna Spencer <donnam at maadmob.net>

> The two examples I use (when I teach) to show this disconnect are Crumpler
> (crumpler.com.au) and Dr Martens (drmartens.com). Both fantastic products
> with insanely bad web presence!
>
> Scott McDaniel wrote:
>
>> X-Antivirus: avast! (VPS 090519-0, 19/05/2009), Inbound message
>> X-Antivirus-Status: Clean
>>
>> That's really the shame of it - the way many might experience the
>> physical product is represented
>> by the sub-par online experience.
>>
>>
>>
>>
>
>
> --
> Donna Spencer - Maadmob
> donna at maadmob.net
> 02 6255 4993 / 0409778693
> http://maadmob.com.au/
> http://www.rosenfeldmedia.com/books/cardsorting/
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

--
Steve 'Doc' Baty | Principal | Meld Consulting | P: +61 417 061 292 | E:
stevebaty at meld.com.au | Twitter: docbaty | Skype: steve_baty | LinkedIn:
www.linkedin.com/in/stevebaty

Director, IxDA - ixda.org
Editor: Johnny Holland - johnnyholland.org
Contributor: UXMatters - www.uxmatters.com
UX Australia: 26-28 August, http://uxaustralia.com.au
UX Book Club: http://uxbookclub.org/ - Read, discuss, connect.
Blog: http://meld.com.au/blog

20 May 2009 - 2:09am
Andy Polaine
2008

Having spent more money than I care to admit on finding the perfect
chair, the Herman Miller ones are the best you can find. You don't
necessarily need the Aeron though, the newer ones are cheaper and
very comfortable.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=42129

20 May 2009 - 2:19am
Troy Gardner
2008

Part of this is simple business dynamics.

Most of the businesses mentioned in this primary distrubution channels
are offline, they simply aren't interested in 1 to 1 relationships and
sales, they are much more interested in that new office building, shoe
store etc.

Aeron chair is largely sold via word of mouth and high perceived
value, it's Geigeresque sexy. No amount of web information will
replace people going into the store to try one on for size...and that
place is likely to be a distributor that Herman miller does want to
support.

Their goal in life is to support their distribution networks, and not
to compete. So the web is more of a 'i guess we should have one', than
a core strategy.

20 May 2009 - 2:21am
Angel Marquez
2008

The HM hurts my rear. This looks cool:
http://www.houseind.com/press/neutraslab/chair/

I doubt it would work with a desk though...

On Tue, May 19, 2009 at 5:09 PM, Andy Polaine <andy at polaine.com> wrote:

> Having spent more money than I care to admit on finding the perfect
> chair, the Herman Miller ones are the best you can find. You don't
> necessarily need the Aeron though, the newer ones are cheaper and
> very comfortable.
>
>
> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> Posted from the new ixda.org
> http://www.ixda.org/discuss?post=42129
>
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

20 May 2009 - 3:04am
Troy Gardner
2008

>The HM hurts my rear,

Yeah me too.

Desks are so overrated, I've gone to just using wireframes...to hold
drinks primarily.

http://intrio.com/blog/2008/01/21/a-great-deal-1920x1600-24-monitor-for-370by-westinghouse/

20 May 2009 - 3:27am
Andy Polaine
2008

Angel - that looks like you'd never be able to get out of it!

I have an Aeron but tried the Herman Miller Celle at Sam Flax in NY
and it was extremely comfortable (probably more so than the Aeron) and
about half the price.

If you're in NY, I can recommend going there. The sales guy was really
helpful, knowledgeable and not at all pushy – so much so that I would
even consider ordering from them and having it shipped to Germany: http://www.samflaxny.com/browse.cfm/2,295.html

Best,

Andy

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Andy Polaine

Interaction & Experience Design +
Service Design Research +
Writing

Twitter: apolaine
Skype: apolaine

http://www.polaine.com
http://www.designersreviewofbooks.com
http://www.omnium.net.au
http://www.antirom.com

20 May 2009 - 3:30am
Andy Polaine
2008

> Yeah me too.
>
> Desks are so overrated, I've gone to just using wireframes...to hold
> drinks primarily.
>
> http://intrio.com/blog/2008/01/21/a-great-deal-1920x1600-24-monitor-for-370by-westinghouse/

Wow, I could never work like that! I have way to many books on my desk
for that to work. I need a good expanse of flat space.

20 May 2009 - 3:54am
Angel Marquez
2008

What can I say, I am a man of leisure. Squeeze the boomerang chair into an
inner tube and plop me into the pacific with a paddle and a sail and I will
be A-okay.
This place has some neat office furnishings:
http://www.ambiencedore.com/collection/seating_keil_desk-con.php

I am totally serious about the HM though. I know it is the chair of choice
and all the top notch places that allows my oompa loompa ness to climb into
one of those things I should be more forgiving; but, it hurts.

This last place I was onsite and the girl I was office buddies with had a
little cushion. We had a chair mix up. I thought she hooked me up because my
butt hurt; but, I was wrong she was all give me my chair back. So, I guess
she was working on my machine while I was away. BUSTED!

A not so pushy sells man eigh. What a sweet guy!

I've been scoping the furni lately. This is a good subject for me.

Scream down the autobahn for me.

20 May 2009 - 5:19am
Troy Gardner
2008

> Wow, I could never work like that! I have way to many books on my desk for
> that to work. I need a good expanse of flat space.

That's what floors are for :) of course I work at home so can get away
that. But I used to work in an office I wasn't afraid to take over a
floor area when the conference table wasn't big enough.

Oh you can't see, to the left of me is a narrow fold down bench with a
limited supply of books I generally require cleaning off every week
(to keep my head clear), and off to the right is a 88 keyboard
controller with room for other books.

If piles were living creatures, they seem to grow every efficiently
with a diet of big desks and paper. So I've tried to eliminate paper
and desks as much as possible, lest I dissapear.

>What can I say, I am a man of leisure

I have 2 foofs and a monitor on a cymbal stand or a projector for
truly laid back. Works great with company.

RE: Cushions

I don't find most chairs comfortable either. I'm thin and incurred
some butt injuries from cycling from junior high through college, hard
to focus when you can't sit still :)

I find a roho cushion invaluable. With cover off they are funky
looking, but very adaptable.
http://images.google.com/images?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&um=1&sa=1&q=roho+cushion&btnG=Search+Images&aq=0&oq=roho

Each one of the inflateable cells moves. Originally meant for
wheelchairs, They are used internally to the bodybuilt line of chairs
and on motorcycles.

Since it's portable and so comfortable it's easy to work anywhere.
Like when I travel, half the time the airport has me on a long layover
with a poweroutlet nowhere near the chairs, so just toss down the
cushion and work.

Troy.

20 May 2009 - 6:24am
Angel Marquez
2008

>>a monitor on a cymbal stand or a projector for truly laid backThat rocks.
Your setup on your blog looked vaguely familiar. I have dual lap tops with
dual monitors and an assortment of peripherals. Dual white coned yamaha
monitors sold to me by one of those not so pushy sales guys (he really
hooked me up and he moonlights at the apple store too, he knows what he's
doing full on music and apple studio at cost). I'm all about the makeshift
music equipment/home office set up. I want a projector bad.

I'm not a cushion guy either. At home I rock one of those semi cushioned
cost plus fold out chairs anything else wouldn't fit the decor. Maybe if the
roho had back pack straps...

What we need is non chewable cables, wires, and cords. I have a snake pit
and my kitties have managed to sever over a grands worth of electronic
product (Wacom, cell phone charger, lap top charger, adapters etc). Always
the same sitch...I go to use the device that was working just fine and all
the sudden when I need it to work and it doesn't, follow the cord and it's
been chewed through, look up and their my little angels are giving me play
with me eyes. They like to lay on the keyboard while I type, always lay
their heads on the return key. it's cute and I always let them.

Same here, a coffee table, night stand, any surface stacked with a
little Alexandria's worth of books always within arms reach.

I bought one of those wireless keyboards to work with the PS3 to use it like
a computer while I'm immobilized on the sofa...kind of a hard transition. I
can't really get into it. Maybe I'll do an IXdA post from it to see if it
helps...

Dude, put the cymbal back on the cymbal stand and throw the monitor out the
window.

On Wed, May 20, 2009 at 3:19 AM, Troy Gardner <troy at troyworks.com> wrote:

> > Wow, I could never work like that! I have way to many books on my desk
> for
> > that to work. I need a good expanse of flat space.
>
> That's what floors are for :) of course I work at home so can get away
> that. But I used to work in an office I wasn't afraid to take over a
> floor area when the conference table wasn't big enough.
>
> Oh you can't see, to the left of me is a narrow fold down bench with a
> limited supply of books I generally require cleaning off every week
> (to keep my head clear), and off to the right is a 88 keyboard
> controller with room for other books.
>
> If piles were living creatures, they seem to grow every efficiently
> with a diet of big desks and paper. So I've tried to eliminate paper
> and desks as much as possible, lest I dissapear.
>
>
> >What can I say, I am a man of leisure
>
> I have 2 foofs and a monitor on a cymbal stand or a projector for
> truly laid back. Works great with company.
>
> RE: Cushions
>
> I don't find most chairs comfortable either. I'm thin and incurred
> some butt injuries from cycling from junior high through college, hard
> to focus when you can't sit still :)
>
> I find a roho cushion invaluable. With cover off they are funky
> looking, but very adaptable.
>
> http://images.google.com/images?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&um=1&sa=1&q=roho+cushion&btnG=Search+Images&aq=0&oq=roho
>
> Each one of the inflateable cells moves. Originally meant for
> wheelchairs, They are used internally to the bodybuilt line of chairs
> and on motorcycles.
>
> Since it's portable and so comfortable it's easy to work anywhere.
> Like when I travel, half the time the airport has me on a long layover
> with a poweroutlet nowhere near the chairs, so just toss down the
> cushion and work.
>
> Troy.
>

20 May 2009 - 7:07am
Anonymous

If car companies can provide list prices for their products online, why
can't a furniture manufacturer?
However, I disagree that Herman Miller products are as "ridiculous" as their
interface design decisions (of course, this includes some classics like the
Eames chairs that Herman Miller is licensed to sell...)

20 May 2009 - 11:55am
Troy Gardner
2008

> If car companies can provide list prices for their products online, why
> can't a furniture manufacturer?

Sometimes they do, but it's always suggested retail price (usually
highest price), and often times there are advertise price minimums to
keep the competition from cannibalizing all the profits. In the end
most everything is negotiable...and would you like fries with that?

Furniture is more like gasoline, though the same physical item. The
market bears different prices in different areas. There are discounts
when sold bulk, and many additives (e.g. cloth color, backplate,
desks, footrests) that can vastly add to the total value to both the
customer and the person selling.

20 May 2009 - 11:56am
Troy Gardner
2008

RE: kittens and cables

Wait.. you're saying your angels chewed through your wireless keyboard
cables? ;) Really you need a blender defender.
http://www.plasma2002.com/blenderdefender/

I have a touch screen on the cymbal mount, so it can do cymbals with
the correct music software, but I beatbox so don't really need that.

Music gear is great for functional furniture prototyping, it's
durable, adjustable. portable ..in a pinch it doubles as home
security. Studio monitors are SOO much better than the stuff you get
at most consumers stores. I use genelec monitors, self powered, no
need for a ugly big receivers etc.

I have alexandria's library by the bed..takes up a whole wall. After
all reading is something I take very seriously :)

20 May 2009 - 12:48pm
Anonymous

>
> Sometimes they do, but it's always suggested retail price (usually
> highest price), and often times there are advertise price minimums to
> keep the competition from cannibalizing all the profits.

That's all I'd expect from them. In the end, an individual is most likely
going to purchase from a distributor anyway, so go ahead and just provide
the list price. Like a automotive company, I know the price online isn't the
final price due to haggling and various fees. I too just just find it odd
that a furniture company couldn't do something similar.

20 May 2009 - 5:39pm
Angel Marquez
2008

>>plasma2002No way dude. I advocate for the kitties. No tormentor shock
treatment. If I came across one of those I would dismantle it.

More my style:
http://www.youtube.com/watch?v=LQ-jv8g1YVI

>>I have a touch screen on the cymbal mount, so it can do cymbals with the
correct music software, but I beatbox so don't really need that.

Three things come to mind.

1. I once saw this band at the purple onion in SF about 10 years ago and the
drummer played standing up and instead of a ride cymbal on the stand he had
a casio keyboard and he played it with that stick.

2. I just stumbled into this apparel art opening etc and the drummer had a
half traditional kit and half electronic. Digital snare and other stuff
plugged directly into the mixer that was right at his side. Totally hacked
together. It sounds well balanced and good.

3. http://www.collegehumor.com/video:1908741

>>Music gear is great for functional furniture prototyping, it's durable,
adjustable. portable ..in a pinch it doubles as home security.

Totally. I was buying mic stands and this one guy made me buy one with a
boom stick. I'm glad . Drum hardware is especially versatile. IKEA

Yep, the monitors are an entirely different trip in a good way.

Reading is fundamental.

On Wed, May 20, 2009 at 9:56 AM, Troy Gardner <troy at troyworks.com> wrote:

> RE: kittens and cables
>
> Wait.. you're saying your angels chewed through your wireless keyboard
> cables? ;) Really you need a blender defender.
> http://www.plasma2002.com/blenderdefender/
>
>
> I have a touch screen on the cymbal mount, so it can do cymbals with
> the correct music software, but I beatbox so don't really need that.
>
> Music gear is great for functional furniture prototyping, it's
> durable, adjustable. portable ..in a pinch it doubles as home
> security. Studio monitors are SOO much better than the stuff you get
> at most consumers stores. I use genelec monitors, self powered, no
> need for a ugly big receivers etc.
>
> I have alexandria's library by the bed..takes up a whole wall. After
> all reading is something I take very seriously :)
>

Syndicate content Get the feed