Has anybody on the list had any experience of evaluating off-the-shelf
products for usability and quality of user experience.
I'm working with a company whose philosophy is to, where possible,
buy a product rather than build. The evaluation of such products is
based on supporting business processes and conforming to technology
infrastructure (and, of course, cost). They are now seeing the need
to include UX in the evaluation process but are not sure how.
I've done a bit of work with them on techniques for gathering user
research and how that data informs an iterative design process.
However, 'user centered procurement' is not something I have real
I have recommended expert reviews and usability exercises during the
evaluation phase, but this isn't neccesary viable at the early
stages when there are a large number for products.
Is there a standard set of questions for vendors?
Is anyone aware of any good books/papers on a methodology around this