Messaging when user does not have permission to edit some data
25 Jun 2009 - 7:35pm
5 years ago
I'm working on an app where users have fine-grained permissions to edit
specific bits of data on a page (edit buttons appear next to each set of
data). The problem is, when users don't have the permission to edit the
data, then they think it's not editable - period. They don't realize someone
else in their organization might have permission to change it. Instead, they
call the app host's customer service.
What's a friendly, non-obtrusive way to let them know that even though they
cannot edit the data, someone else might be able to?
There are some sensitivities around this. Organization might not want one
person to know that another person(s) in their office has more permissions
than they do. So we might not want to list their names.
- Show the edit button next to the data, but gray it out. When user clicks
it, a tooltip appears w/ a generic message: they should ask an administrator
if changes need to be made to that data.
- Within an edit form, if there are extra options that this user doesn't
get, display a generic message: they should ask an administrator if other
changes need to be made to that data.
- If the company is willing to have a point person, show that person's name
in the message.