The Essential Characteristics of User Experience (a language of critique)
2 Jul 2009 - 7:57pm
4 years ago
Theres been some discussion in the past few months about establishing
a language of critique for user experience design. JJG may have
started it with his closing plenary at the Summit and several people
have blogged about it.
Here is my contribution, yes its a diagram. Its the first half of a
two part diagram called The Characteristics of User Experience,
this first part being the essential characteristics the second
part, coming soon, will be the secondary (or auxiliary, or periphery,
I havent decided yet) characteristics.
Useful, Usable and Desirable have been touted for a long time as the
hallmarks of a good user experience but theyre too generic and
abstract. I think the five characteristics in this diagram are
essential to any user experience being good. Id love comments to
stress test this!