usability testing of government web forms

14 Jul 2009 - 3:42pm
1123 reads
Miriam Gerver


I am looking for studies, articles, etc. of usability testing done with
government web forms, and can't seem to find very much research on the
subject. I would also be interested in articles about government web testing
that include forms as part of the report, even if the article includes other
elements. Do any of you know of papers on this subject? (Apologies for
cross-posting to a few lists!)


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