Is the iPhone hard to use? (was "We don't make consumer products, hence no need for a UCD development process.")
27 Aug 2009 - 2:05pm
5 years ago
I now understand why I didn't find the control you mentioned - like
Kevin, my phone is not locked with a pass code. It does, however, do
some sort of locking thing when it falls asleep; a sweep of a thumb
unlocks it. The sweep is an unfamiliar motion to me, and so far even
in normal circumstances, I frequently botch it. Needing to sweep to
unlock is a step that still surprises me, too - just a little addition
to the cognitive load that was highly unwelcome last Sunday night.
I'll note that were your unlocking method to pertain to me, it takes
out three of the eleven steps I outlined, still making it hard to do
what I meant to accomplish. It also doesn't give me what my old phone
would give me, which is the assurance of being able to dial before
clearly committing to the call.
I'm sorry - I think that ease of learning and ease of use are not
completely separable qualities. I think the iPhone is hard to learn,
and therefore will remain for me hard to use until I get up to speed
with it. Until then, I think I'll stay in brightly lit areas when
unaccompanied by a friend.
On Aug 27, 2009, at 3:16 PM, Andrei Herasimchuk wrote:
> > On Aug 27, 2009, at 12:00 PM, Jordan, Courtney wrote: > >> Andrei probably isn't one who worries about being stalked on dark >> streets, thus his concept of something being easily usable (once one >> knows something exists, where to look and is able to find it) isn't >> typical of the female user who would probably more often need this >> button (trying to be PC here). > > I'm purposefully did not respond to the situation or make value > judgements on the scenario. I simply pointed out that the steps > listed by Joan were in fact not accurate. I did this in hope that > maybe Joan would reassess her scenario and compare apples to apples. > > To clarify, if your iPhone is locked (as listed in step #2 of Joan's > scenario), in the bottom left corner of the passcode screen is a > button that says "Emergency Call." Taping that button goes directly > to the iPhone's keypad for making phone calls, where you can type > 911 and hit the call button. This bypasses all of the steps Joan > listed in her scenario. Now knowing this, the question becomes (for > her) I think, whether she still thinks the iPhone is hard to use > when compared to other phones. > > -- > Andrei Herasimchuk >