iPhone turnover (was We don't make consumer products, hence no need for a User Centered Design development process.)

31 Aug 2009 - 4:07pm
5 years ago
5 replies
884 reads
John Yuda
2009

The iPhone has a 99% customer satisfaction rate:
http://brainstormtech.blogs.fortune.cnn.com/2009/08/14/iphone-vs-pre-satisfaction-bakeoff/

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=45220

Comments

31 Aug 2009 - 5:31pm
Nancy Broden
2005

For those with short memory spans:
http://counternotions.com/2009/08/26/pre-iphone/

I designed mobile applications in the pre-iPhone world. It was painful and
discouraging. The release of the iPhone has changed the "mobile value chain"
forever (I doubt Google's Android or the Palm's WebOS would have gained much
traction, let alone seen the light of day in an iPhone-less market). Even if
that were the only thing to have come out of the iPhone's release - and it
isn't, by a long shot - that would be enough for me.

Nancy

31 Aug 2009 - 5:46pm
Stephen Holmes
2009

Mmmm... this reminds me of something... the start of another OS war?
;-)

My 2c worth - I have had Macs all my working life and remember the
old OS flame wars back in the '90s (yes, I'm an old stager!)

I own the latest macBook Pro yet don't have an iPhone. My Nokia 6650
works fine; has for some time. Just came back from a conference (UX
Australia) and still didn't get a good BUSINESS case for owning one
from any of the many Mac and iPhone toting attendees! However I love
them - just don't want to spend a motza for the privilege (here in
Australia data plans are ridiculously expensive and the phone itself
is over $1,000 to own - my last one was free on quite a cheap plan).

There will be people who love them and depend on them- that is my
main worry. I'd prefer NOT to be as connected and contactable when
it suits me - to the point I don't take my laptop to conferences so
I don't get bugged by work while I'm away - they shouldn't need my
hand to hold every day and if they do I don't know how they got hired
in the first place :-)

Which brings me back to- via a tortuous route - to the original "all
iPhones are crap" kind of argument I get from paranoid Apple haters
(who also often say iTunes is the Devil BTW!). They often put up with
their own often disappointing choices and dig themselves into holes
defending them. Thus the all Apple stuff MUST be crap roundabout.

We've had the OS wars - Microsoft won the software war through the
conservative nature of corporates who forced decisions on the general
punter, also mainly conservative not knowing what else to do. Apple
won the hardware war due to doing what they know best - complete
integration of the hardware/software micro-economies with the Mac and
its iLife suite, iPods and now iPhones. I can only see Apple
continuing on its upward path, and Microsoft being distracted by such
oddities as the Surface! ;-)

Apple, through the iPhone, has changed the nature of mobile
communication and commerce - get over it Apple haters ;-) TFIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=45220

1 Sep 2009 - 4:44am
Ali Naqvi
2008

Seems as if we got some reali IPhone fans here huh? :)
With regards to my friend:
It dropped out of his hands and fell to the ground. No one ran it
over with a truck :)
Let me remind you that in Denmark we chance mobile phones each 6
months due to our contracts. Its not rare at all to change a mobile
phone that often here. I can obviously not make a general statement,
and I purely write what I experience.
If the IPhone was so amazing to use, why did those I know change to
NOKIA after the 6 month period? They could simply get another phone,
renew the contract and carry on using IPhone. Yet they did not. I
guess I will have to get one myself, before making you guys upset ;)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=45220

1 Sep 2009 - 12:15pm
Anonymous

As fantastic the iPhone is - design-wise, app-wise, user
interface-wise -- it is still not optimum for heavy texting and/or
email. Ali, perhaps your friends were disappointed with having to
type on iPhone's touch key pad which does not give the same tactile
response as other smart phones. I switched from a BlackBerry to the
iPhone about a year ago and I still prefer the BB's keyboard. I
believe that Apple is looking into making typing a more tactile
experience (e.g., vibrating response to touch, replicate feel of
raised keys on touch screen, etc.) because of this deficit.

As for the 99% satisfaction score mentioned, that's an impressive
number for any technology. But keep in mind, Apple designed the
iPhone with such an impressive emotional, experiential benefit built
in that users often forgive its functional deficits (e.g., still no
MMS as promised in the US: http://bit.ly/z6Ahv). That's an
important lesson for their competitors.

Ali, a polite suggestion: next time you post you may want to do some
research first among your friends as to why they decided to change
and the basis of their "complaints." I think the trade-off of a
smart phone's appeal vs. it's deficits is a fascinating area of
discussion, especially when you consider how the "emotional"
benefits can outweigh the functional ones.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=45220

1 Sep 2009 - 12:16pm
Anonymous

As fantastic the iPhone is - design-wise, app-wise, user
interface-wise -- it is still not optimum for heavy texting and/or
email. Ali, perhaps your friends were disappointed with having to
type on iPhone's touch key pad which does not give the same tactile
response as other smart phones. I switched from a BlackBerry to the
iPhone about a year ago and I still prefer the BB's keyboard. I
believe that Apple is looking into making typing a more tactile
experience (e.g., vibrating response to touch, replicate feel of
raised keys on touch screen, etc.) because of this deficit.

As for the 99% satisfaction score mentioned, that's an impressive
number for any technology. But keep in mind, Apple designed the
iPhone with such an impressive emotional, experiential benefit built
in that users often forgive its functional deficits (e.g., still no
MMS as promised in the US: http://bit.ly/z6Ahv). That's an
important lesson for their competitors.

Ali, a polite suggestion: next time you post you may want to do some
research first among your friends as to why they decided to change
and the basis of their "complaints." I think the trade-off of a
smart phone's appeal vs. it's deficits is a fascinating area of
discussion, especially when you consider how the "emotional"
benefits can outweigh the functional ones.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=45220

Syndicate content Get the feed