Aside from research, what do you do to relate better to users?

4 Sep 2009 - 8:03pm
6 years ago
2 replies
673 reads

Try learning dvorak (an alternative to the QWERTY keyboard layout.) If
you want frustration, there ain't nothing better than messing with the
connection from your brain to your keyboard.

(Worth it in the end though.)

On Fri, Sep 4, 2009 at 11:18 AM, Jerome Ryckborst<j3rom3 at> wrote:
> I'm a PC regular who was "forced" to use an iMac over the past week to
> complete tasks that were very important to me. I succeeded, but there was
> plenty of frustration, confusion, and inefficiency.
> It struck me that this experience will help me interpret user research
> better.
> What do YOU do, in addition to user research, to better relate to and
> interpret your data? Here are three things I've done:
> -=- Jerome
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9 Sep 2009 - 5:51pm
gretchen anderson

- look for bulletin boards related to the domain you are interested in.
read what people are asking about/complaining about.
- go into a store where they sell the thing you are designing. Ask
people questions.
- if you're redesigning something: try teaching someone unfamiliar (but
not totally out of the realm of possibility) about it.
- try and make up personas. What *might* they care about/do/love/hate?
Don't kid yourself that you are basing stuff on the assumptions you
bring to the table, but in many cases (especially for general consumer
stuff) you'll have plenty of insights. The personas are just a way to
frame up the info for yourself and others.

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