Need tips on how to formalize usability activities in a big Internet business organization
16 Sep 2009 - 10:22pm
4 years ago
Hi! I work in an e-commerce group. My department manager is interested
in building design research into our work processes from scratch. The
function of our department is a hybrid between product manager,
designer, and project manager.
We are looking into issues such as "do we need an official policy to
state that what kind of projects should always involve user testing",
"when business units come to us to build something, can we insist
that the concept be user tested first?"
Seems like we are trying to institutionalizing usability - to quote
the title of a book that I've not read.
If you work in an organization where usability and UCD is fairly
matured and formalized, could you share your experiences with me