[JOB] Principal UxA – Chicago, FTE only.

1 Oct 2009 - 8:19am
1283 reads
Mark Schraad

I am looking for a seasoned Use Experience Architect that has worked in
ecommerce for at least five years. This role requires extensive knowledge of
cart and checkout and experience with POS and back end payment technologies.
Specifically, understanding both the non-technical (cultural) as well as the
technical constraints of cross-domain and cross brand cart and check out is
critical. If you have been a lead or senior, and are looking for a place
demonstrate leadership and push the boundaries, this may be your next

Thanks >Mark

Resume, examples, publications and cover letter to: mark (dot) Schraad (at)
searshs (dot) com

Full description of the principle role below:

*Sears Holdings Corporation*

*Principal User Experience Architect*

You’re a pro who checks your ego at the door and designs world-class,
consumer-driven user experiences. In fact, everything you do is completely
focused on making the user experience easier, more relevant and rich. Some
may call that obsessive, but you don’t know any other way to work, think or

As a principal on the team, you will lead by example, mentor colleagues, and
draw upon your proven leadership, collaboration and facilitation skills to
lead design solution development. To do so, you will stay on top of industry
best practices and not only absorb knowledge, but be a thought leader in
your own right. You share your research, findings, analysis, and facilitate
communication/collaboration sessions with all sorts of partners and
stakeholders – notably Merchants, Project Management, IT, and Product
Management. Most importantly, you will establish the Sears Holdings
portfolio of online properties as the preferred destination for our
customers. These include: sears.com, kmart.com, mysears.com, mykmart.com,
managemyhome.com, and sears2go & kmart2go mobile apps.

You will also help define design patterns and components and ensure
compliance and consistent application across projects. And you’ll continue
to publish and present material related to design thinking, UX best
practices, methods and processes.

* *


•10 years of experience in interface design, usability training; minimum 3
years in E-Commerce

•Must be market and customer insight driven

•Follow retail industry trends and provide analysis to team

Rich Media


Social Commerce

Cross-Channel Experiences

•Understand and leverage

Business drivers

Cognitive processes

Experimental design

Rapid prototyping

Quantitative methods

Task analysis methods

Observational techniques

Usability testing

User interfaces

HCI standards & guidelines


•Build, cultivate, and maintain long-term relationships. Manage client

•Translate business and technical requirements into rich engaging customer

• Focus on developing tactical solutions and design systems.

•Strong technical background.

•Advanced knowledge of design & research tools, including Visio.

•Familiar with creative/FED (front-end development) tools & constraints
regarding presentation layers.

•Strong communication skills (both verbal and written).

• Meet or exceed client expectations consistent with business priorities.

•Establish a course of action for self & others to accomplish specific

•Collaborate with others to accomplish goals/objectives.

•Build/maintain constructive partnerships with UX, Business and IT.

•Identify problems and pro-actively develop effective solutions.

•Gladly take on multiple projects, and multi-component programs.

•Expresses ideas precisely, persuasively and effectively; listen to and
engages productively with team.

•Able to negotiate design trade-offs and support design rationale.

•Must be able to produce, and take the lead, when it comes to dynamic,
effective presentations.

Expect to thoughtfully present your portfolio of work and evidence of deep
knowledge in interactive projects focusing on developing tactical solutions
and larger design systems.

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