Hi there
Does anyone have examples or industry research re: best practices on online forms, Contact and/or Customer Support pages?
Thanks much.
Best, Linda Rubright
Hi,
Luke Wroblewski wrote a good book on that subject :
"Web Form Design: Filling in the Blanks"
http://www.lukew.com/resources/web_form_design.asp
Ciao
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=46417
Linda Rubright
> Does anyone have examples or industry research re: best practices on > online forms, Contact and/or Customer Support pages? Hi Linda
May I recommend my own book: "Forms that work: Designing web forms for usability".
On the associated web site, I've put a selection of materials including various articles and papers:
www.formsthatwork.com
thanks Caroline
Beyond the forms, does anyone have input about corporate contact pages? I too am in need of some best practices. E.g., phone numbers or online self-service or both?
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Hi,
Luke Wroblewski wrote a good book on that subject :
"Web Form Design: Filling in the Blanks"
http://www.lukew.com/resources/web_form_design.asp
Ciao
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46417
Linda Rubright
> Does anyone have examples or industry research re: best practices on
> online forms, Contact and/or Customer Support pages?
Hi Linda
May I recommend my own book: "Forms that work: Designing web forms for
usability".
On the associated web site, I've put a selection of materials including
various articles and papers:
www.formsthatwork.com
thanks
Caroline
Beyond the forms, does anyone have input about corporate contact
pages? I too am in need of some best practices. E.g., phone numbers
or online self-service or both?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=46417