System Usability Scale (SUS) for websites

29 Nov 2009 - 7:36pm
4 years ago
2 replies
2725 reads
Jens Meiert
2004

I may briefly write in to

a) shamelessly promote System Usability Scale (SUS) [1] templates for
use on (smaller) websites,
<http://meiert.com/en/blog/20091127/sus-how-to-grade/>, and to

b) learn about whether or not you'd see any particular issues in using
SUS for website usability evaluation.

My experience over the years, albeit based on a limited number of use
cases, indicates that SUS scores pretty much correlate with what you'd
find out in user testing sessions too (referring to respective site's
general usability, and how satisfied users would claim they are).
However, you might have some additional thoughts and insight for which
I'd be very thankful.

Thanks, best,
Jens.

[1] http://hell.meiert.org/core/pdf/sus.pdf

--
Jens Meiert
http://meiert.com/en/

Comments

30 Nov 2009 - 8:27am
Michael Grillhösl
2008

link above doesn't work

use this one.. http://meiert.com/en/blog/20091127/sus-how-to-grade/

best,
michael

30 Nov 2009 - 3:13pm
Thomas Green
2008

We've also used SUS for web applications (by simply using the term 'application' where relevant). Our clients really like it as it provides a benchmark score for future testing. Aside from the score, SUS alternates the positive and negative wording of the statements which makes the participants 'stop and think' a bit.

-Tom

User Experience Specialist
User Centric

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com [mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of Jens Meiert
Sent: Sunday, November 29, 2009 6:36 PM
To: IxDA
Subject: [IxDA Discuss] System Usability Scale (SUS) for websites

I may briefly write in to

a) shamelessly promote System Usability Scale (SUS) [1] templates for
use on (smaller) websites,
<http://meiert.com/en/blog/20091127/sus-how-to-grade/>, and to

b) learn about whether or not you'd see any particular issues in using
SUS for website usability evaluation.

My experience over the years, albeit based on a limited number of use
cases, indicates that SUS scores pretty much correlate with what you'd
find out in user testing sessions too (referring to respective site's
general usability, and how satisfied users would claim they are).
However, you might have some additional thoughts and insight for which
I'd be very thankful.

Thanks, best,
Jens.

[1] http://hell.meiert.org/core/pdf/sus.pdf

--
Jens Meiert
http://meiert.com/en/
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