FAQ Search Tool

4 Jan 2010 - 7:31am
4 years ago
1 reply
785 reads
Daniel Braithwaite
2008

Hello everybody,

I am doing some research into FAQ search tools 'best practice' and
am struggling to find research material that covers this. Does
anybody know of any research that covers presenting FAQ's
alternatively by category and most popular and establishes which
method is more effective and in what situations this is the case?

Also would be great if anybody has any personal experiences and / or
opinions regarding this issue.

Please send links of any good FAQ search tools you can think of.

Thanks!

Daniel.

Comments

19 Jan 2010 - 12:19pm
seifip
2009

Can GetSatisfaction and similar services be considered as FAQ search
tools? If yes, then it's a good example of a well made tool of this
type.

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=48201

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