Interviewing is a skill that is at the core of a wide variety of
research methods in user-centered design including stakeholder
interviews, contextual inquiry, usability testing and focus groups.
Consequently, a researcherâs skill in conducting interviews has a
direct impact on the quality and accuracy of research findings and
subsequent decisions about design. A skilled interviewer will be able
to conduct an interview that uncovers the key elements of a
participantâs perspective on a topic in a manner that is unbiased
by the interviewer. User researchers and user-centered designers are
hired for this very ability.
But how do you know if you are a good interviewer? How do you know
that you are asking the right questions in the right way? You want to
be unbiased, but how can you be sure? Are you maximizing time you have
with participants to uncover insights that will help transform your
design? During this session, we will review research interview best
practices and share an interview evaluation worksheet for coaching
and staff development we developed. Meeting attendees will have the
opportunity test their interviewing skills and provide constructive
feedback to others during an interactive session.