User Researcher/Work Practice Designer, Concord, MA, USA, InContext Enterprises, Full-Time

20 Feb 2005 - 11:52am
956 reads
Shelley Wood

Do you have a background in user research, human factors, usability, process
design, technical writing, or user experience and been looking for a chance
to work directly in the field with end users to design products or systems?
Are you tired of giving lip service to user-centered design and want to do
it for real? This is your chance. InContext Enterprises - the company that
created Contextual Design, the full front-end, customer-centered design
process - is looking for design team members who will work on a wide variety
of client projects, ranging from applications and hardware devices to
websites and internal systems.

At InContext you're not just a user researcher; you're a work practice
designer who participates in the full design process - from requirements to
interaction design. Work practice designers must be able to capture and
understand how people work on a daily basis, and to see the design and
business implications of these work practices for technology products or
systems. Work practice designers work as members of our cross-functional
design team, participating in all phases of the Contextual Design process:
field interviews with end users, data interpretation and work modeling,
visioning, storyboarding, system design, and paper and proof-of-concept
prototyping. They also serve as the project leader for the team.

Our work practice designers must be able to clearly communicate your ideas
and be willing to collaborate with others in producing an innovative and
practical design that both improves the life or work of the end users and
meets the business needs of our client. You should be familiar with emerging
technologies and how these technologies can be exploited to transform work
practices. You must be creative, and able to generate out-of-the box

- Bachelor's or master's degree in ethnography, other social sciences,
human-computer interaction, industrial design information architecture, or
industrial design
- At least two years of industry experience as a hands-on researcher
- Demonstrated experience translating user research into design decisions
- Experience in working on teams
- Eagerness to learn the Contextual Design process and follow it
- Skill in communicating design ideas and presenting to clients
- Ability to work quickly under short deadlines, handle multiple tasks,
follow the Contextual Design process once trained, and work in a highly
collaborative, multi-disciplinary team environment
- Strong interpersonal skills and ability to interact successfully with end
users and clients
- Proven track record of leading tasks and/or projects
- Willingness to travel on a regular basis, occasionally on short notice
- Living in the greater Boston area is a must
- Special consideration will be given to candidates with any of the
following: demonstrated writing skills, experience with business process
redesign, Six Sigma knowledge

If you are interested in this position please email a text or Microsoft Word
version of your resume to us at shelley at Please be sure to
include the job title you are applying for in the subject line. Please note:
we can only reply to those resumes that meet the requirements. Visit our
website at

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