RE: Discuss-interactiondesigners.com Digest, Vol 17, Issue 22

23 Feb 2005 - 3:16pm
571 reads
Brian Manning
2005

More discussion/skepticism. Messages 11 and 14...

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Today's Topics:

1. Online Seminar on Cognitive Modeling for User Interface
Design (Lada Gorlenko)
2. mobile design books? (Wendy Fischer)
3. RE: mobile design books? (Wendy Fischer)
4. RE: mobile design books? (Sebastien Malo)
5. Re: mobile design books? (Alexandros Philopoulos)
6. Re[2]: [ID Discuss] mobile design books? (Lada Gorlenko)
7. Re: mobile design books? (Barbara Ballard)
8. Re: Estimating ROI for design (Lada Gorlenko)
9. Re: Estimating ROI for design (Elizabeth Buie)
10. RE: Estimating for iterative design (Peter Boersma)
11. RE: ROI research on RIA (Welie, Martijn van)
12. RE: Estimating for iterative design (Narey, Kevin)
13. Some problems with Wikipedia's iD (Kesava Mallela)
14. Re: ROI research on RIA (Manu Sharma)

----------------------------------------------------------------------

Message: 1
Date: Tue, 22 Feb 2005 20:19:39 +0000
From: Lada Gorlenko <lada at acm.org>
Subject: [ID Discuss] Online Seminar on Cognitive Modeling for User
Interface Design
To: IxD <discuss at interactiondesigners.com>
Message-ID: <226831234.20050222201939 at acm.org>
Content-Type: text/plain; charset=us-ascii

Seminar on Cognitive Modeling for User Interface Design

Seminar description: This seminar on Cognitive Modeling for User
Interface Design presents the current state of the art of evaluating
user interface designs using models of human performance that are
based on cognitive architectures. Such models can yield usability
results without the delay and expense of user testing of prototypes,
but because they are new and still under development, whether and
how to apply them is a challenge. This seminar will survey current
theory and practice; no "how-to" of actual model construction will
be presented; rather the goal is to enable a good choice of whether
a modeling approach will be useful, and which type of model would be
best to pursue.

Topics will include:
Approaches to model-based evaluation of user interfaces
An example cognitive architecture
Survey of cognitive architecture systems
GOMS models as simplified cognitive architecture models
Practical issues in human performance modeling
Some current tools for rapid model construction

Seminar Objectives: In this seminar, you will become familiar with
The basic approaches to model-based evaluation of user interfaces,
and their advantages and disadvantages.
The important features of cognitive architectures that can be
applied to evaluation, and specific properties of important current
architectures.
What type of model is likely to work best in a particular application.
How to deal with practical issues of model construction, validation,
and usage, using some current tools.

Seminar dates: The seminar will meet for 3 days, on February 28,
March 1, and March 2, 2005, from 1 - 3:30 p.m. EST
How this seminar will be offered: This online seminar will be
delivered over the phone. Seminar materials will be available
online. Each seminar session will provide opportunities for Q&A, and
questions can be asked using the phone or email. An archive of each
session will be available following the session.

Fees: None

Target audience: This seminar will be of interest to human-computer
interaction researchers or designers who want an current overview of
the modeling approach, or who are considering applying this approach
to future projects. Prior background in psychology or user interface
design is desirable; no prior knowledge of programming or modeling
is required.

Registration: Email lisa at acm.org to register.

Instructor: Professor David E. Kieras
David Kieras is a Professor in the Electrical Engineering and
Computer Science and Psychology Departments at the University of
Michigan. His primary general research field is applied and
theoretical cognitive psychology, with specific interests in human-
computer interaction, cognitive simulation modeling, human
performance, and natural language processing. His research has been
supported by ONR, NASA, IBM, and DARPA. He has presented many
tutorials and workshops to academic and industrial audiences on
human performance modeling and user interface design.

Guest lecturer: Professor Bonnie John
Bonnie John is a Professor in the Human-Computer Interaction
Institute at Carnegie Mellon University. Her primary research
interest is in techniques to improve the design of computer systems
with respect to their usefulness and usability. Much of her work
focuses on cognitive modeling, where she works within a unified
theory of cognition to develop models of human performance that
produce quantitative predictions of performance with less effort
than prototyping and user testing. Her research has been supported
by ONR, NASA, DARPA, NSF, Xerox, GM, and Boeing. She has presented
many tutorials and workshops to academic and industrial audiences on
human performance modeling, general HCI, and usability and software
architecture.

Seminar moderator: Lisa Neal lisa at acm.org

------------------------------

Message: 2
Date: Tue, 22 Feb 2005 14:03:53 -0800 (PST)
From: Wendy Fischer <erpdesigner at yahoo.com>
Subject: [ID Discuss] mobile design books?
To: IxD <discuss at interactiondesigners.com>
Message-ID: <20050222220353.62550.qmail at web81503.mail.yahoo.com>
Content-Type: text/plain; charset=us-ascii

Can anybody recommend some good books for UI design for mobile devices? I am moving over into this space and was looking for some good books to get up to speed.

-Wendy

------------------------------

Message: 3
Date: Tue, 22 Feb 2005 14:24:11 -0800 (PST)
From: Wendy Fischer <erpdesigner at yahoo.com>
Subject: RE: [ID Discuss] mobile design books?
To: Sebastien Malo <malo at cae.com>, IxD
<discuss at interactiondesigners.com>
Message-ID: <20050222222411.24585.qmail at web81507.mail.yahoo.com>
Content-Type: text/plain; charset=us-ascii

I was looking at that one.

The other ones that I was looking at were;

Mobile Usability: How Nokia Changed the Face of the Mobile Phone by lindholm

Mobile and Wireless Design Essentials
by Mallick.

I haven't seen any others that caught my eye.

-Wendy

Sebastien Malo <malo at cae.com> wrote:
Hello Wendy,

at the 2002 HFES conference, I attended Scott Weiss workshop on handheld
usability. It was pretty good and was based on a book he wrote called...
Handheld Usability !! http://www.handheldusability.com/

seb

Sébastien Malo M.Eng
Human Factors Specialist
Human Engineering R&D (M4)
CAE, Military Simulation and Training

CAE Inc. http://www.cae.com/
Phone: (514) 341-6780, Ext. 6333
Fax: (514) 734-5698
Email: sebastien.malo at cae.com

-----Original Message-----
From:
discuss-interactiondesigners.com-bounces at lists.interactiondesigners.com
[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesign
ers.com]On Behalf Of Wendy Fischer
Sent: Tuesday, February 22, 2005 5:04 PM
To: IxD
Subject: [ID Discuss] mobile design books?

[Please voluntarily trim replies to include only relevant quoted material.]

Can anybody recommend some good books for UI design for mobile devices? I am
moving over into this space and was looking for some good books to get up to
speed.

-Wendy

_______________________________________________
Welcome to the Interaction Design Group!
To post to this list ....... discuss at ixdg.org
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------------------------------

Message: 4
Date: Tue, 22 Feb 2005 17:18:02 -0500
From: Sebastien Malo <malo at cae.com>
Subject: RE: [ID Discuss] mobile design books?
To: "'Wendy Fischer'" <erpdesigner at yahoo.com>, IxD
<discuss at interactiondesigners.com>
Message-ID: <D8886DF3D2FD3B4392BF95D1A38A38EB846C2E at caemsx02.cae.ca>
Content-Type: text/plain; charset="iso-8859-1"

Hello Wendy,

at the 2002 HFES conference, I attended Scott Weiss workshop on handheld
usability. It was pretty good and was based on a book he wrote called...
Handheld Usability !! http://www.handheldusability.com/

seb

Sébastien Malo M.Eng
Human Factors Specialist
Human Engineering R&D (M4)
CAE, Military Simulation and Training

CAE Inc. http://www.cae.com/
Phone: (514) 341-6780, Ext. 6333
Fax: (514) 734-5698
Email: sebastien.malo at cae.com

-----Original Message-----
From:
discuss-interactiondesigners.com-bounces at lists.interactiondesigners.com
[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesign
ers.com]On Behalf Of Wendy Fischer
Sent: Tuesday, February 22, 2005 5:04 PM
To: IxD
Subject: [ID Discuss] mobile design books?

[Please voluntarily trim replies to include only relevant quoted material.]

Can anybody recommend some good books for UI design for mobile devices? I am
moving over into this space and was looking for some good books to get up to
speed.

-Wendy

_______________________________________________
Welcome to the Interaction Design Group!
To post to this list ....... discuss at ixdg.org
(Un)Subscription Options ... http://discuss.ixdg.org/
Announcements List ......... http://subscribe-announce.ixdg.org/
Questions .................. lists at ixdg.org
Home ....................... http://ixdg.org/

------------------------------

Message: 5
Date: Wed, 23 Feb 2005 11:25:58 -0800
From: "Alexandros Philopoulos" <philops at inpatras.gr>
Subject: Re: [ID Discuss] mobile design books?
To: "Wendy Fischer" <erpdesigner at yahoo.com>, IxD
<discuss at interactiondesigners.com>
Message-ID: <opsmnz9kfphdjf77 at p62.246.130.51.tisdip.tiscali.de>
Content-Type: text/plain; format=flowed; delsp=yes;
charset=iso-8859-15

[Please voluntarily trim replies to include only relevant quoted
material.]

Hallo Wendy,

in the latest issue of ACM Queue Magazine the is a review for the book:

Designing Software for the Mobile Context: A Practitioner's Guide
(Computer Communications and Networks)
Roman Longoria (Ed.), Springer-Verlag, 2004
ISBN: 1852337850

Copying from the review:

"One of the book's highlights is chapter 6, which presents a long detailed
discussion
of a user interface design by Aaron Marcus and Associates for Samsung
mobile telephones
and PDAs"

"It's not a how-to book, but gives enough information for managers
(sometimes even designers)
to understand the technology and the demands of mobile technology
applications."

Greetings,
Alexandros Philopoulos
Ulm, Germany

> _______________________________________________
> Welcome to the Interaction Design Group!
> To post to this list ....... discuss at ixdg.org
> (Un)Subscription Options ... http://discuss.ixdg.org/
> Announcements List ......... http://subscribe-announce.ixdg.org/
> Questions .................. lists at ixdg.org
> Home ....................... http://ixdg.org/

------------------------------

Message: 6
Date: Wed, 23 Feb 2005 12:23:54 +0000
From: Lada Gorlenko <lada at acm.org>
Subject: Re[2]: [ID Discuss] mobile design books?
To: IxD <discuss at interactiondesigners.com>
Message-ID: <1774374251.20050223122354 at acm.org>
Content-Type: text/plain; charset=us-ascii

SM> Can anybody recommend some good books for UI design for mobile devices? I am
SM> moving over into this space and was looking for some good books to get up to
SM> speed.

If you are looking into design of mobile applications rather than
hardware, Andy Dornan's book is an excellent reference. It's on the
techy side, but covers a lot of what a designer may need to know about
wireless technology:
Andy Dornan (2002) "The Essential Guide to Wireless Communications
Applications" (2nd ed.)

Also, check out past MobileHCI conferences. They won't point to books,
but will give you names and themes in the field: www.mobilehci.org

Lada

------------------------------

Message: 7
Date: Wed, 23 Feb 2005 09:20:02 -0600
From: Barbara Ballard <barbara at littlespringsdesign.com>
Subject: Re: [ID Discuss] mobile design books?
To: IxD <discuss at interactiondesigners.com>
Message-ID: <40b2b132646a46631951e60d79bb2275 at littlespringsdesign.com>
Content-Type: text/plain; charset=US-ASCII; format=flowed

> Can anybody recommend some good books for UI design for mobile
> devices? I am moving over into this space and was looking for some
> good books to get up to speed.

The books I've read are:

Handheld Usability, by Scott Weiss - this is 1/2 "what is usability",
so that part may not be useful. The remainder is a mix of techniques
and recommendations for device manufacturers, software designers, and
web designers.

Mobile Usability: How Nokia Changed the Face of the Mobile Phone by
lindholm - as a designer at a carrier, this didn't help me much.

Style guides from: Sun ($39, Amazon), Sprint (free), Nokia (free),
Palm (free), Openwave (free.

Information on my site: http://www.littlespringsdesign.com
Style guide on my site ($39): try the new store at
http://www.lulu.com/littlesprings

Several articles, theses, and dissertations.

I think there are more.

---
Barbara Ballard 1-785-838-3003
barbara at littlespringsdesign.com

------------------------------

Message: 8
Date: Wed, 23 Feb 2005 16:48:27 +0000
From: Lada Gorlenko <lada at acm.org>
Subject: Re: [ID Discuss] Estimating ROI for design
To: IxD
<discuss-interactiondesigners.com at lists.interactiondesigners.com>
Message-ID: <1592707131.20050223164827 at acm.org>
Content-Type: text/plain; charset=us-ascii

PH> The big bosses need to see ROI. Does anyone have books, articles or tips
PH> on how to estimate the ROI for design?

Long overdue 2nd edition of "Cost-Justifying Usability: An update for
the Internet Age" by Bias and Mayhew will be published next month.
Reserve a copy - 1st edition has been pretty useful since 1994. 2nd
one is twice the size and I have lots of hope for it.

Lada

ps. Don't be put off by the "usability" term - it is NOT about testing
:-)

------------------------------

Message: 9
Date: Wed, 23 Feb 2005 11:52:33 -0500
From: Elizabeth Buie <ebuie at csc.com>
Subject: Re: [ID Discuss] Estimating ROI for design
To: discuss at interactiondesigners.com
Message-ID:
<OFEF1F76B4.0F63ADBE-ON85256FB1.005C86D4-85256FB1.005CAD43 at csc.com>
Content-Type: text/plain; charset="US-ASCII"

Lada Gorlenko writes:

>ps. Don't be put off by the "usability" term - it is NOT about testing

I would revise that to say "Don't misunderstand the 'usability' term --
usability is NOT only about testing."

I'm glad to hear about the new edition of this book. Thanks for the
heads-up, Lada.

Elizabeth
--
Elizabeth Buie
Computer Sciences Corporation
Rockville, Maryland, USA
+1.301.921.3326

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Message: 10
Date: Wed, 23 Feb 2005 18:01:17 +0100
From: "Peter Boersma" <peter.boersma at ezgov.com>
Subject: RE: [ID Discuss] Estimating for iterative design
To: "IxD"
<discuss-interactiondesigners.com at lists.interactiondesigners.com>
Message-ID: <FDEPJMCFOKOJONJLFAHJIEILGHAA.peter.boersma at ezgov.com>
Content-Type: text/plain; charset="iso-8859-1"

Kevin wrote;
> >Well, there's Function Point Analysis....
>
> Thanks for this Peter. I've seen this too, but again it's very tech-heavy
> and doesn't really support, accentuate or focus on design time.
> I've yet to
> see a software development estimation framework that accentuates the
> importance of design over the coding element. I believe this would help to
> prosper a design-lead focus and culture.

Come on! We're supposed to be the creative types right? Or, failing that,
the thinkers, the analytical types?

We can turn any tech-heavy methodology and its tools into something we can
apply, can't we? In my upcoming presentation at the IA Summit I will show
several examples of companies that have tried this, from coming up with a
list of standardized names of deliverables to complete stand-alone (and
public!) websites about the methodology.

And besides, the good thing about estimation tools that are based on
historical data is that you double your luck if you manage to get the first
foot in the door: you get to do your thing (method, deliverable) and it gets
logged for future reference. After that it's a matter of delivering on what
you promise (but that's always a good thing).

Peter
--
Peter Boersma - Senior Information Architect - EzGov
Rijnsburgstraat 11 - 1059AT Amsterdam - The Netherlands
t: +31(0)20 7133881 - f: +31(0)20 7133799 - m: +31(0)6 15072747
mailto:peter.boersma at ezgov.com - http://www.ezgov.com

------------------------------

Message: 11
Date: Wed, 23 Feb 2005 18:20:02 +0100
From: "Welie, Martijn van" <martijn.van.welie at satama.com>
Subject: RE: [ID Discuss] ROI research on RIA
To: 'Manu Sharma' <manu at orangehues.com>, discuss at ixdg.org
Message-ID:
<F9926D32A30ED511B8E30050044AB52E01916C27 at ams010.satama.com>
Content-Type: text/plain

>The 50% increase in conversion claim, if true, is really remarkable for any
shopping site. I wasn't very >impressed though when I tried it on TJ Maxx
website about a month ago.[1] It's Flash based and it takes
>some time to load.

Ofcourse it is nice for the developers of this solution to say that there
was a 50% increase in conversion. But how was that measured? What did the
HTML version look like and to what extent was that a bad/good solution? What
was happening with the site around that time? Was the 50% increase a
permanent increase or what it one particular month? And so on and so on?
What if you would build the current design using HTML and page refreshes?

Such statements are pure sales statements if you ask me, not scientific at
least.

I guess it is difficult to do real objective (scientific) assesments.
However, it does make me feel that improve ROI is a very argument for
RIAs....mainly because it depends on so many more things than the RIA
itself...

Martijn

------------------------------

Message: 12
Date: Wed, 23 Feb 2005 17:30:49 -0000
From: "Narey, Kevin" <Kevin.Narey at Gedas.co.uk>
Subject: RE: [ID Discuss] Estimating for iterative design
To: "'peter.boersma at ezgov.com'" <peter.boersma at ezgov.com>, IxD
<discuss-interactiondesigners.com at lists.interactiondesigners.com>
Cc: "Narey, Kevin" <Kevin.Narey at Gedas.co.uk>
Message-ID:
<C67379D9443FE14BB3D59222CA4095973043F7 at gbgdasmks00007.uk.gedas-grp>
Content-Type: text/plain

Peter wrote:

>We can turn any tech-heavy methodology and its tools into something we can
apply, can't we?

I'm looking to adopt an estimating environment that encourages carte blanche
design as a platform for innovation (or as close to it as possible) Peter,
not re-hash technology-based paradigms to shoe-horn design into.
Ideological? Probably....

Function Point Analysis refers to..... well functions, many of which could
bear no [high-level] resemblance to anything else that's likely to be built
in the future, regardless if you always do the same type of work. What I'm
saying is that at the moment all the damage has been done prior to those
function points being analysed. If it supported complex design patterns,
which I'm not sure it does, then I'd explore further.

I'm not saying it's a bad way, it's quite popular I believe, but it's
generally regarded as quite costly and resource heavy and it's based on
looking at the problem from a technology component viewpoint - not the level
of design time that's required to solve the problem.

>....It's a matter of delivering on what you promise (but that's always a
good thing).

I can't argue with that :-)

Kevin

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Message: 13
Date: Wed, 23 Feb 2005 10:10:44 -0800
From: Kesava Mallela <kesava at gmail.com>
Subject: [ID Discuss] Some problems with Wikipedia's iD
To: discuss-interactiondesigners.com at lists.interactiondesigners.com
Message-ID: <4190540405022310107ec58c0 at mail.gmail.com>
Content-Type: text/plain; charset=US-ASCII

I thought this would be a good forum to bring up some interaction
design problems with Wikipedia.

These are some of the problems I found as an active contributor who
also happens to be an interaction designer.

1. Wikipedia shows only the last edit of an article in the watch list.
This leaves the writer no clue of the edits that took place from
his/her base lined version. (Base lined version will generally be the
user's last edit on the article.). Some kind of visualization
technique on all the edits only can give the writer a sense of the
course taken by the article.

2. Too many entries in watch list make it very difficult to clear them
on a day. Some kind of prioritization needs to be done...like ignoring
the minor edits...or flagging
a. the articles which are more prone to vandalism or
b. an article where some real interesting edits are happening or
c. articles on which some of your trusted buddies are working on...

3. When you work on more than a few articles, it is very natural that
you might find a same set of people working on those or similar
articles. Wikipedia could encourage collaboration by allowing me to
watch any articles edited by my buddies. (Of course, only if my buddy
agrees to it, which I would think he would, for it is a chance for
both of us to write a quality article.)

4. When you start with an article, it is very probable that you would
be interested in editing related articles. e.g.: If you start with
Satyajit Ray, you might be interested in editing/reviewing the
articles for Bengali cinema, or Mrinal Sen or Italian Neo-realist
Cinema or the Apu Trilogy. One simple heuristic that could help meet
the similar goals would be to allow the user to watch all the articles
that link to a particular article or watch all the articles that have
been manually grouped as categories. The feature "Related Changes"
tries to do something similar, but lists the changes to the articles
listed only on your watch list.

I believe that encouraging people to collaborate better and giving
users better idea of how articles are changing over time would help
Wikipedia improve the quality of articles tremendously. Guess what?
Interaction Design can bring a real difference again.

--
Kesava Mallela
"The real topic in astronomy is cosmos. Not Telescopes."
http://en.wikipedia.org/wiki/user:kaysov

------------------------------

Message: 14
Date: Thu, 24 Feb 2005 00:26:48 +0530
From: "Manu Sharma" <manu at orangehues.com>
Subject: Re: [ID Discuss] ROI research on RIA
To: "ixd-discussion" <discuss at ixdg.org>
Message-ID: <001d01c519d9$6dea5ac0$3758fea9 at ma>
Content-Type: text/plain; charset="Windows-1252"

Martijn:
> it is nice for the developers of this solution to say that there was
a 50% increase in conversion. But how was that measured? What did the
HTML version look like and to what extent was that a bad/good solution?
What was happening with the site around that time? Was the 50% increase
a permanent increase or what it one particular month? And so on and so
on? What if you would build the current design using HTML and page
refreshes?

Exactly. That's why I used the phrases "they claimed..." and "if
true..." One cannot rely on numbers produced by the marketing
department of a firm that provides little information about the
methodology adopted for measurement and other details and that stands
to gain by publishing such results. It's little to do with using a
scientific methodology though and more about bias and transparency.

That said, their solution is impressive and I can imagine a significant
decrease in cart abandonment rates. I also agree however, that the same
functionality could have been implemented using DHTML or what folks at
AP are calling "Ajax technologies." [1]

Manu.

* http://www.adaptivepath.com/

------------------------------

_______________________________________________
Welcome to the Interaction Design Group!
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End of Discuss-interactiondesigners.com Digest, Vol 17, Issue 22
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