Information architecture for intranets

25 Feb 2005 - 8:18am
9 years ago
1 reply
488 reads
Tommy Eskelinen
2004

Hello,
my first question on the list. I´m designing an intranet for a
conservative client who has a strong organisation oriented company
culture. Interviews and surveys with staff mention that an
organisation-structured intranet is the most natural way of using it.
However, my client does not want this, and I don´t want this due to the
administration necessary whenever a reorganisation is made (which is quite
often). The goals of the project are:
-to strengthen the internal image of the company that all employees are
part of a chain (or other similar metaphor) to serve the clients
- to enable more interaction and collaboration between organisational
units in the company

Still it is supposed to be a working tool for the employees.

One way of solving this is a task/process oriented structure, but there is
no time or money to gather all data to do this.

It seems like all my efforts point towards to at least a
semi-organisational structure because most of the tasks people do on the
intranet are department-specific and of no use to other departments.

So, here´s my question: Is this a big no-no or is it unavoidable to be
stuck with organisational-type sections on an intranet?

All the best
Tommy Eskelinen

Comments

26 Feb 2005 - 1:46pm
Elizabeth Bacon
2003

I wonder if this sort of approach would serve your needs: a portal-like
front-end or home page that shows the company-wide focus on various & sundry
client activities, but which leads into largely organizational structures
beyond that front end. Sounds like most employees would dwell in the second
& third levels where their critical organizational needs are handled, while
the executives would be glad to see and certain employees would more often
utilize the top-level with its broad view of the company. Each of the
organizational areas at levels beyond the first could provide access to the
other organizational levels, thus supporting cross-functional collaboration.
This proposal feels pretty traditional, though...!

Cheers,
Liz

-----Original Message-----
From:
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[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesign
ers.com]On Behalf Of Tommy Eskelinen
Sent: Friday, February 25, 2005 5:19 AM
To: discuss at interactiondesigners.com
Subject: [ID Discuss] Information architecture for intranets

[Please voluntarily trim replies to include only relevant quoted material.]

Hello,
my first question on the list. I´m designing an intranet for a
conservative client who has a strong organisation oriented company
culture. Interviews and surveys with staff mention that an
organisation-structured intranet is the most natural way of using it.
However, my client does not want this, and I don´t want this due to the
administration necessary whenever a reorganisation is made (which is quite
often). The goals of the project are:
-to strengthen the internal image of the company that all employees are
part of a chain (or other similar metaphor) to serve the clients
- to enable more interaction and collaboration between organisational
units in the company

Still it is supposed to be a working tool for the employees.

One way of solving this is a task/process oriented structure, but there is
no time or money to gather all data to do this.

It seems like all my efforts point towards to at least a
semi-organisational structure because most of the tasks people do on the
intranet are department-specific and of no use to other departments.

So, here´s my question: Is this a big no-no or is it unavoidable to be
stuck with organisational-type sections on an intranet?

All the best
Tommy Eskelinen

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