Whilst there, I picked up quite an interesting report entitled "Touching the
State" a document about what it means to be a British citizen in the 21st
Century. The report describes some pretty impressive user research and is
very well written, to convey powerful insights from that to the next stages
of the govenment project. Anyone who writes user profiles or Personas might
well be interested taking a look at how the report is presented and some of
the background material available on the associated website. This too, is
available from the link above.