I'm writing first time to list. I work to the company which creates electronic document management, groupware and CRM software as interaction designer.
I started to wonder, can I create something motivating to software beside needed functionality and I found out what I can create praise functionality: if user does something first time or when user finishes his/her task or case small flower shows in upper right corner. I think it can create better feelings to users on a "blue" Monday morning :) don’t you? Well I like to make a gift to them, because not all times have been so good and users have'nt changed software when we had a problems :)
So here is a question, people are very different, so maybe someone will get mad of it? There are prox. 3000 users and its grows to prox 5000 next month.
What else motivating can I do beside that software must be bug free and easy to use, and solve right problems? People take it usual, that software does it all and that’s not motivating anymore.
Does someone else have had that kind of questions/problems :)?