I am wondering if somewhere there exists information (a doc) comparing and
contrasting the customer experience issues around the various options for
delivering software (e.g. pure thin client, rich media interfaces, applet
fat clients, etc, etc). If this does not yet exist I would offer to start
something that we could all contribute to... I find that I am continually
being asked for opinions on these matters in terms of defining strategic
product directions, and the world seems to be changing very quickly as
discussions pop up around things like Ajax, etc. Since my background is not
deep in code I would love to have a better understanding of the
implications, benefits and limitations of the various options available.
Suggestions? Please send to me and I will compile... and post for further
editing by interested parties.