re: McAfee UI Design group wins big w/ 90% drop in support calls
1 Jun 2005 - 4:50pm
10 years ago
I read this article couple of months ago.....first I was glad to seesuch article.
Then I started talking this with my colleagues (more business/marketing folks...).......our conclusion was that 90% seems little high - we felt it was exaggerated. There could be variety of reasons why McAfee didn't receive much support calls - one reason might be people simply didn't really use it.....and list does on. Having spend several years designing products for network security, there isn't much users could do with produts like ProtectionPilot (product mention in article) when there is no network security problems....I liked the fact that this article championed good UI desing process and the benefits, but it just didn't provide enough details on how they derived that number.