Sr. Director User Experience & Design - MN or MA - UnitedHealth Group - Fulltime Employee

7 Jul 2005 - 7:12am
1426 reads
Steve L Eisman

Company: Ingenix (A UnitedHealth Group Company)
Title: Senior Director, User Experience & Design
Location: Eden Prairie, MN or Waltham, MA
Status: Full-time employee
Travel Requirements: 25%

Company Overview:
Ingenix is one of the largest health care information and research companies in
the industry. No one competitor offers the same breadth of products and services
as Ingenix. In fact, our competitors strive to copy what we have done. We offer
the most comprehensive set of data, technology and analytic capabilities. The
power of our products and services help customers leverage information assets,
enhance clinical and financial insight, increase the quality of health care
delivery and administration and improve cost management. It is a part of the
UnitedHealth Group organization. UnitedHealth Group is an innovative leader in
the health and well-being industry, serving approximately 55 million Americans.
Through our family of companies, we contribute outstanding clinical insight with
consumer-friendly services and advanced technology to help people achieve
optimal health.

Position Summary:
Ingenix has an opportunity for a Senior Director, User Experience & Design to
establish and lead a newly forming User Experience & Design (UED) team.
Reporting directly to the CTO, will lead a team of visual designers, interaction
designers, and usability staff responsible for the customer experience across
the entire portfolio of Ingenix product offerings (~100 products serving and
connecting all aspects of the healthcare system). The position will require
close coordination with product management teams, sales and marketing, and
engineering teams. You will be responsible for establishing the UED team and
processes and driving a coherent vision of user experience across all Ingenix

Core Responsibilities:
· Develop and maintain key user interaction models for key participants in
healthcare (providers, payers, employers, consumers, etc.)
· Key participant in vetting product roadmaps for customer relevance and impact
· Active in full product development lifecycle, from early product requirements
definition, to development of best-of-breed user interface design, to on-going
monitoring and evaluation of customer satisfaction and effectiveness
· Develop and drive long-term user experience strategy into all aspects of
· Recruit and lead a high-performance team that can effectively represent and
instantiate the user experience vision across multiple product development teams
· Be a key catalyst in driving a culture of innovation and teamwork centered
around the needs of our customers
· Develop products and services that meaningfully and materially impact the
health and well-being of the nation

· Bachelors (or higher) degree in Human-Computer Interaction, Cognitive Science
or related field, or significant directly related experience
· 7 + years professional design experience for significant commercial products,
with at least 3 years in a significant leadership role
· Ability to understand and articulate complex design problems in a manner that
drives idea generation and market impactful solutions
· Ability to develop high impact designs that can be practically implemented
· Proven success developing new approaches to complex design problems and to
meet aggressive deadlines
· Must be organized, able to act independently, and able to switch rapidly
between different projects in a fast-paced environment
· Ability to rapidly translate vision into tangible executable designs across a
wide variety of product offerings (from consumer products to enterprise
· Demonstrated history of establishing and leading a high-impact user experience
and design team
· Solid understanding of the web and its capabilities/limitations (including
· Strong leadership and communication skills at the executive level, with
customers and partners, and with internal development teams
· Proven ability to drive a coherent vision across multiple distributed
cross-functional teams

Interested? Send your inquiry to Steve Eisman - steve_l_eisman at

Diversity creates a healthier atmosphere: Equal opportunity employer M/F/D/V

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