We're looking at transitioning a large, currently silo-arranged, team to
such a framework and thought it would be great to be able to show some case
studies that highlighted how other teams have gone about this.
I believe the deliverables are pretty standard (ie. user needs analysis,
requirements, wireframes, UI specs etc.) so I'm more interested in lessons
learnt, challenges encountered or things we should try to avoid.
One of our key challenges is around "ownership". In theory, I see the
Producers as ultimately "guiding" the user experience. However, the key
stakeholders from the business (who are ultimately bringing in the
revenue) are trying to wrestle ownership from the producers. Unfortunately
the stakeholders are quite short-sighted and into "quick-wins" (which often
compromise the user experience). Has the 9 Pillars model helped to clarify
"ownership" roles for your organisation?