I'm interested in opinion on this subject as it appears to me to be a really
key issue in moving IxD on in the enterprise solution world.
I wondered what the experiences of the list are with enterprise 'standards'
and 'processes'. So, for example let's take the PRINCE 2 Project Management
process. This process advocates the appointment of a 'Senior User' on the
project board. Many IxD related problems ensue from this appointment as it
appears that it's aims are to trivialise the importance of the actual people
who will benefit from the proposed solution. The senior user is often a
Subject Matter Expert, but is very rarely close enough to understand the
real goals of the real users; an error which is, unfortunately, all too
familiar with many of us.
Many companies support these types of standards and there are many PMs using
this method. Perhaps the only way we can truly prevent the inevitable
disaster that results is to either infuse IxD considerations into that
process or generate a whole new one. I know which one I prefer.