The project I am working on is currently going for end user testing. But we
donot have facilities of user monitoring through videos or web as such. We
are, as a first step, planning to hand over a form either online or on
paper, which the user fills up after his interaction with the system. I know
this is not advisable but we don't have options over here as of now...
Is there a kind of a "standardized" form available which has proved
effective in gathering the user feedback as accurately as possible? Also, I
was trying to develop a feedback form here. I was wondering if breaking down
of the questions based on the "tasks" they perform is a good idea? Or is it
better to break it down based on the modules as in the requirements
Any thoughts are welcome.
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