One Page Wizard

20 Oct 2005 - 3:31pm
8 years ago
7 replies
883 reads
Rob Conley
2005

Question

We have a fairly complex registration process for a
piece of software I am working on. Our usability
tests have indicated that we need to rethink the way
we direct people to work between a browser application
and a desktop application during registration

Does anyone here have user usability data with a
wizard registration processs that is done completely
in one long vertically scrolling interface on AJAX
steroids? The interface would include: User
Verification, product selection, payment information,
CC authorization, some instructions for working with
the desktop application, and registration key display.
Any comments or feedback on this approach would be
appreciated.

Thanks,
Rob

__________________________________
Yahoo! FareChase: Search multiple travel sites in one click.
http://farechase.yahoo.com

Comments

21 Oct 2005 - 6:39am
Dave Malouf
2005

Hi Rob, I doubt anyone has usability data with anything on AJAX steroids.
But I had one question. If you are using AJAX why would it be long and
scrolling?

- dave

...... Original Message .......
On Thu, 20 Oct 2005 13:31:04 -0700 (PDT) Rob Conley
<rconley at rocketmail.com> wrote:
>[Please voluntarily trim replies to include only relevant quoted material.]
>
>Question
>
>We have a fairly complex registration process for a
>piece of software I am working on. Our usability
>tests have indicated that we need to rethink the way
>we direct people to work between a browser application
>and a desktop application during registration
>
>Does anyone here have user usability data with a
>wizard registration processs that is done completely
>in one long vertically scrolling interface on AJAX
>steroids? The interface would include: User
>Verification, product selection, payment information,
>CC authorization, some instructions for working with
>the desktop application, and registration key display.
> Any comments or feedback on this approach would be
>appreciated.
>
>Thanks,
>Rob
>
>
>
>__________________________________
>Yahoo! FareChase: Search multiple travel sites in one click.
>http://farechase.yahoo.com
>________________________________________________________________
>Welcome to the Interaction Design Association (IxDA)!
>To post to this list ....... discuss at ixda.org
>(Un)Subscription Options ... http://discuss.ixda.org/
>Announcements List ......... http://subscribe-announce.ixda.org/
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___
David Heller
dave at synapticburn.com
http://synapticburn.com/
http://ixdg.org/

21 Oct 2005 - 7:21am
Donna Maurer
2003

And if it is long and scrolling, it isn't a wizard, its just a form.

But from the broad description there, you may have a challenge with
showing people what is changing on the form as they select things...

Donna

On 21 Oct 2005 at 7:39, David Heller wrote:

> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> Hi Rob, I doubt anyone has usability data with anything on AJAX
> steroids. But I had one question. If you are using AJAX why would it
> be long and scrolling?
>
> - dave
>
>
> ...... Original Message .......
> On Thu, 20 Oct 2005 13:31:04 -0700 (PDT) Rob Conley
> <rconley at rocketmail.com> wrote:
> >[Please voluntarily trim replies to include only relevant quoted
> >material.]
> >
> >Question
> >
> >We have a fairly complex registration process for a
> >piece of software I am working on. Our usability
> >tests have indicated that we need to rethink the way
> >we direct people to work between a browser application
> >and a desktop application during registration
> >
> >Does anyone here have user usability data with a
> >wizard registration processs that is done completely
> >in one long vertically scrolling interface on AJAX
> >steroids? The interface would include: User
> >Verification, product selection, payment information,
> >CC authorization, some instructions for working with
> >the desktop application, and registration key display.
> > Any comments or feedback on this approach would be
> >appreciated.
> >
--
Donna Maurer
Maadmob Interaction Design

e: donna at maadmob.net
work: http://maadmob.com.au/
blog: http://maadmob.net/donna/blog/
AOL IM: maadmob

21 Oct 2005 - 7:52am
Jostein Magnussen
2005

Hi

Don't know if it is relevant but the classic Flash made, "pre-Ajax",
ihotelier reservation system does have one-screen product selection,
payment information etc.:

https://reservations.ihotelier.com/onescreen.cfm?hotelid=2054&languageid
=1

It is not that good at telling the user how to use it, but it has som
nice features.

Articles about ihotelier:
http://www.uie.com/articles/potential_of_flash/

http://www.uie.com/articles/ajax/

Jostein
_________________
Jostein Magnussen
Usability Specialist
NetLife Research AS
www.netliferesearch.no

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
Donna Maurer
Sent: 21. oktober 2005 14:22
To: discuss at ixda.org
Subject: Re: [IxDA Discuss] One Page Wizard

[Please voluntarily trim replies to include only relevant quoted
material.]

And if it is long and scrolling, it isn't a wizard, its just a form.

But from the broad description there, you may have a challenge with
showing people what is changing on the form as they select things...

Donna

On 21 Oct 2005 at 7:39, David Heller wrote:

> >
> >Question
> >
> >We have a fairly complex registration process for a piece of software

> >I am working on. Our usability tests have indicated that we need to
> >rethink the way we direct people to work between a browser
> >application and a desktop application during registration
> >
> >Does anyone here have user usability data with a wizard registration
> >processs that is done completely in one long vertically scrolling
> >interface on AJAX steroids? The interface would include: User
> >Verification, product selection, payment information, CC
> >authorization, some instructions for working with the desktop
> >application, and registration key display.
> > Any comments or feedback on this approach would be appreciated.
> >
--
Donna Maurer
Maadmob Interaction Design

e: donna at maadmob.net
work: http://maadmob.com.au/
blog: http://maadmob.net/donna/blog/
AOL IM: maadmob

________________________________________________________________
Welcome to the Interaction Design Association (IxDA)!
To post to this list ....... discuss at ixda.org (Un)Subscription Options
... http://discuss.ixda.org/ Announcements List .........
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21 Oct 2005 - 8:24am
Manish Vashist
2005

I have some qualetative data. we did a usability test for CA however we
never did test with one page wizard
an idea you might use..
if u really need to use a long form, you can show/hide stuff in your wizard
based on user actions(mouse over, mouse click, on focus etc.)
we tested these in the test and recevied a preety good response
Manish

On 10/21/05, Rob Conley <rconley at rocketmail.com> wrote:
>
> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> Question
>
> We have a fairly complex registration process for a
> piece of software I am working on. Our usability
> tests have indicated that we need to rethink the way
> we direct people to work between a browser application
> and a desktop application during registration
>
> Does anyone here have user usability data with a
> wizard registration processs that is done completely
> in one long vertically scrolling interface on AJAX
> steroids? The interface would include: User
> Verification, product selection, payment information,
> CC authorization, some instructions for working with
> the desktop application, and registration key display.
> Any comments or feedback on this approach would be
> appreciated.
>
> Thanks,
> Rob
>
>
>
> __________________________________
> Yahoo! FareChase: Search multiple travel sites in one click.
> http://farechase.yahoo.com
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> (Un)Subscription Options ... http://discuss.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org
> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org
>

--
Regards,

Manish
9342530050

21 Oct 2005 - 11:42am
David Hatch
2005

Hi Rob,
We have a flash-based store experience that breaks
what-would-have-been-a-really-long-scrolling-form into discrete checkout
steps using what we call accordion type panels. The store is here:
http://www.macromedia.com/cfusion/store/index.cfm?store=OLS-US. The
checkout process is a set of stacked expanding/collapsing accordion-like
panels that open as you move through the various steps. I have done a
bunch of user testing research on this checkout process. One interesting
note on perception of checkout time is this: although the time spent
filling out the forms on the accordion approach was not radically
shorter than time spent on a page-by-page form fill-out, the user
perception was that the overall experience was quicker. Perhaps in part
because the accordion panel interactions happen in a single screen with
no page refresh and all above the fold, enhancing the sense of
continuity. I have not dug into this perceptual time difference as much
as I would like, but I found this data interesting. I know this does not
help with your browser to desktop app conundrum but it may be relevant
when designing the form flow.

Good luck!

-dh

David Hatch
Chief Information Architect
macromedia.com

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of Rob
Conley
Sent: Thursday, October 20, 2005 1:31 PM
To: discuss at lists.interactiondesigners.com
Subject: [IxDA Discuss] One Page Wizard

[Please voluntarily trim replies to include only relevant quoted
material.]

Question

We have a fairly complex registration process for a piece of software I
am working on. Our usability tests have indicated that we need to
rethink the way we direct people to work between a browser application
and a desktop application during registration

Does anyone here have user usability data with a wizard registration
processs that is done completely in one long vertically scrolling
interface on AJAX steroids? The interface would include: User
Verification, product selection, payment information, CC authorization,
some instructions for working with the desktop application, and
registration key display.
Any comments or feedback on this approach would be appreciated.

Thanks,
Rob

__________________________________
Yahoo! FareChase: Search multiple travel sites in one click.
http://farechase.yahoo.com
________________________________________________________________
Welcome to the Interaction Design Association (IxDA)!
To post to this list ....... discuss at ixda.org (Un)Subscription Options
... http://discuss.ixda.org/ Announcements List .........
http://subscribe-announce.ixda.org/
Questions .................. lists at ixda.org Home .......................
http://ixda.org/ Resource Library ........... http://resources.ixda.org

21 Oct 2005 - 12:21pm
Todd Warfel
2003

Hmm, well, I'm getting a page based model.

Mac OS X 10.4.1 Safari 2

On Oct 21, 2005, at 12:42 PM, David Hatch wrote:

> The store is here:
> http://www.macromedia.com/cfusion/store/index.cfm?store=OLS-US. The
> checkout process is a set of stacked expanding/collapsing accordion-
> like
> panels that open as you move through the various steps.

Cheers!

Todd R. Warfel
Design & Usability Specialist
--------------------------------------
Contact Info
Email: twarfel at mac.com
AIM: twarfel at mac.com
Blog: http://toddwarfel.com
--------------------------------------

21 Oct 2005 - 1:58pm
jbellis
2005

I got the accordian (one-page) treatment once I started checking out.

Regarding David's comment...
> the user
> perception was that the overall experience was quicker. Perhaps in part
> because the accordion panel interactions happen in a single screen with
> no page refresh and all above the fold, enhancing the sense of continuity.

I think it a significant perception factor might be that "server round trip
time" is essentially mystery time, which translates to "eternity" while it's
happening. Even if it's one second, it's eternity during that second. Thus
the perceived disparity. Whether it's ajax or my preference, "streaming
code," getting rid of all those round trips will be the next evolutionary
step in user experience.

And those neon green glowing highlights on the context are really nice. How
is it that we've had web forms for almost 10 years now (?) and no one took
this step before.
www.jackbellis.com, www.usabilityInstitute.com

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