Does anyone have stats on what percentage of people who use the Internet
in general (whether at home, school, library, etc.) also have email?
Currently the registration for our health plan member Web site requires
email address and we're getting some push back from our sales folks who
say that not all members have email. Our argument is that if a member
has Internet access and is comfortable managing his health plan via the
Web site, he probably also has email.
Worth noting that we haven't received any member complaints about this.
Also, email is required for certain confirmations, password changes,
etc. so it's not an option to remove it. We just want to make sales feel
better about it.