Assumptions about users (bluecollar=inexperienced?)
22 Dec 2005 - 11:03am
10 years ago
This reminds me of a usability test I conducted when working for a large
shipping company back in '99.
We had a man from a warehouse in to test, and after he sat there for
about five minutes doing nothing I asked him if he was alright. He was
very nervous and went on to tell me that the computer in the warehouse
didn't have a mouse, that he wasn't sure how to use it, but then very
defensively told me he did in fact know how to read and that so-n-so
that he worked with couldn't even read. It was astounding.
I do think we're technically jaded and don't realize how scary,
dumbfounding, and confusing computers and technology can be to a LOT of