I am about to embark on several call center application projects.
In most cases I have the ability to do research and interviews on legacy
applications and their reps. I am look for existing information on these
types of application re-designs. Case studies, white papers, user research,
best practices...I¹m not finding a lot on my own.
Any input will be appreciated...Thank you
Larisa Warnke | Sr. User Experience Architect | Carlson Marketing Group |
p. 763.212.6158 | c. 612.201.8877 | AIM: larisalw | YM: larisa_warnke