User Acceptance Tests (UAT) as inroads for User Experience

8 Feb 2006 - 7:49am
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Has anyone been able to get usability engineering into a software
development process by becoming involved in the User Acceptance Testing?

Many applications are developed in my company, which is a large
financial corporation. During our software development process there is
no requirement for user experience or usability involvement. (There is
little chance right now of adding more requirements to the development
process, such as heuristic evaluations or usability testing; our
developers will accept no more requirements. Their development process
was recently made FAR more complicated by Sarbanes Oxley requirements.)

However, applications are required to undergo a User Acceptance Test
before being deployed. Currently the UAT process does not mention user
experience or usability, but it does suggest "user-friendliness" as one
of the criteria users should assess.

If you seen usability engineering added to a software development
process via the User Acceptance Testing, please send me your lessons
learned & I shall summarize for our list.

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